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Session Id :
Power Automate - Using Flows
Answered

Issues using When a new email arrives (V3)

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Posted on by 35

Hi All,

I'm using "When a new email arrives (V3)" to trigger a flow when receiving a new email from a outside email address.  I can't see to get it to save with an outside email address.  It accepts the email address but if you close the flow and reopen it again the email address is gone,  also the flow trigger for any email that come into the inbox.  Is there something I'm missing or does it only work with internal email address

 

 

when new email arrives v3.PNG

  • Bri10 Profile Picture
    5 on at
    Re: Issues using When a new email arrives (V3)

    Hello, @stefen. Please, what is the video in which JonL-MSFT explains that? I'm having a similar issue. When I type in on the "to" field an email adress that is form outside the organization, it disappears after I close the flow. Could you please explain or indicate where you found the solution for this? Thank you.

  • Bri10 Profile Picture
    5 on at
    Re: Issues using When a new email arrives (V3)

    Hello, stefen. Please, what is the video in which @JonL explains that? I'm having a similar issue. When I type in on the "to" field an email adress that is form outside the organization, it disappears after I close the flow. Could you please explain or indicate where you found the solution for this? Thank you.

  • NT2 Profile Picture
    4 on at
    Re: Issues using When a new email arrives (V3)

    Hello, Could you please share the screenshot of your condition on trigger as I am having hard time finding the actual video that shows where/how to make the change? 

     

    Appreciate it. 

  • ISO-Doug Profile Picture
    36 on at
    Re: Issues using When a new email arrives (V3)

    Tutorial gave me just what I needed.

     

     

  • ISO-Doug Profile Picture
    36 on at
    Re: Issues using When a new email arrives (V3)

    Adding the condition should do the trick..  Thanks!

  • stefen Profile Picture
    35 on at
    Re: Issues using When a new email arrives (V3)

    you can add a condition to the trigger so that it only runs when that condition is true   @JonL has put up a tutorial on youtube on how to do this,  highly recommend that you follow his youtube channel too,  otherwise after the trigger you will need to add in a condition to check whether the email address matches what you are looking otherwise end the flow

  • ISO-Doug Profile Picture
    36 on at
    Re: Issues using When a new email arrives (V3)

    Hi @yashag2255 

     

    What do I need to change in the expression to equal the first part of the "To" email address?

     

    I want to trigger on the "name" name@email.com or just match the whole email address.

  • JAT247 Profile Picture
    3 on at
    Re: Issues using When a new email arrives (V3)

    I have also run into this issue. It is saves internal email addresses but not external email addresses.

    Pretty useless as JasonK says

  • JasonK Profile Picture
    175 on at
    Re: Issues using When a new email arrives (V3)

    I am running into this same issue. Why isnt this fixed yet? It renders the "From" field useless when external email addresses are input

  • Verified answer
    yashag2255 Profile Picture
    24,442 Super User 2024 Season 1 on at
    Re: Issues using When a new email arrives (V3)

    Hi @stefen 

     

    You could also use trigger conditions to achieve the scenario. I have posted an article on this one recently:  https://www.bythedevs.com/post/working-with-trigger-conditions-in-ms-flow 

     

    You can configure trigger condition with a simple equals statement and get this working. 

     

    About the bug on the action, you can create a bug request here: https://powerusers.microsoft.com/t5/I-Found-A-Bug/bd-p/BugFound 

     

    Hope this Helps!

     

    If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

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