If you contact support, you may be asked to provide the following details:
It sounds like you're encountering an "access denied" error with the com.microsoft.oneauth
folder. Here are a few steps you can try to resolve this issue:
Check Permissions: Ensure that your user account has the necessary permissions to access the folder. Right-click on the folder, select "Properties," go to the "Security" tab, and make sure your user account has full control.
Run as Administrator: Sometimes running the application or command prompt as an administrator can resolve access issues. Right-click on the application or command prompt and select "Run as administrator."
Clear Cache: Deleting the cache files might help. Navigate to `C:\Users
\[Your Username]\AppData\Local\Microsoft\OneAuth` and delete the "IdentityCache" and "OneAuth" folders.
Update Office: Ensure that all Office applications are up to date. Sometimes, updates can resolve underlying issues.
Check Firewall Settings: Make sure your firewall is not blocking any necessary URLs for authentication. Allow the following URLs through your firewall:
login.microsoftonline.com
login.windows.net
login.microsoft.com
secure.aadcdn.microsoftonline-p.com
aadcdn.msauth.net
aadcdn.msftauth.net
Repair Office: Go to "Apps & Features" in the Control Panel, select Office, and choose "Modify" or "Repair."
If none of these steps work, you might need to contact Microsoft Support for further assistance.
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