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I have a workflow set up that currently parses the information in an email that comes into our group mailbox.

From that point, our team can take a few different actions, which we would like to track what the action is, and when it took place. (Essentially passing the task on to another team to review)

After that point, the team will at some point in the next few days, take another action - we would like to track this action and when it took place as well. (closing the task, or pushing to another team etc. depending on the outcome). We cannot implement any changes in the way the other teams work, so approval workflows are not an option.

Now, I have set up my flow to immediately parse the incoming email, and populate a sharepoint list.

I then set the system up to automatically send an email with options, so that they can simply click the appropriate action they took. This updates the sharepoint list with that detail.

This then generates another email with their final action step.

This all works really well - EXCEPT, the emails aren't grouping together in conversation mode. I used RE:Subject as the subject line for the email with options, and it appears in the email exactly as you would expect, but somehow outlook knows this is not part of the original conversation.

My issue is that we have multiple of these requests incoming, and if I can't group them, the first and second action emails will get lost in a zoo of other emails. If they can remain grouped, then it will be easy to find.

TLDR: How does outlook know an email is part of a conversation, and how can I manipulate my "send email with options" to be grouped with the initial incoming email.

Up till now, we have been using outlook categories to keep track of status, but this does not allow us to track WHEN these actions took place, and can't find a way to get power automate to do it either.

Thanks in advance!

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