Hi, we have a Teams channel to communicate with support engineers. Support engineers will start a post about a customer issue, then product team will reply and discuss the issue in this post thread. After several rounds of chats, the post thread becomes very long. For a person who is pulled into the post thread, s/he needs to read the whole chat history to understand what happened, and what might have been resolved or proposed. This is time-consuming.
I want to use Power Virtual Agent + Azure Function App to develop a bot to read the chat history of the post thread, and provide a summarization for it. After publishing the bot, I'm imagining the usage would be: typing "@bot summary" in a post thread, then this bot will reply the summary of its chat history.
I tried to start an Azure Function App to get the content of a specific message on a testing Team channel via teamId, channelId, and messageId, but failed.
I'm wondering is it possible to make such a bot? Any suggestions or proposals about solutions? Thanks.


Report
All responses (
Answers (