HelpDesk App - Flow Help Request

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Posted on by Billy-P

Hi all,

I'm brand new to this. I just got up and running a ticketing system for my organization and had a few questions, but I'm a tech newb, so bare with me please.

https://www.bulb.digital/blog/how-to-set-up-a-help-desk-app

I used this article to set up the app, then edited the UI and some of the list choices, but I had a question that I was hoping someone could help me out with.

I would like to set up Power Automate so anytime a ticket is generated, I get alerted. Right now using this app I essentially copy/pasted, the power automate is set to ONLY notify me when the assignedTo and ticket status are set (both of which require my input in the app as I'm the only admin). I assume this requires a bit of know-how in the coding side of things, but I wanted to make sure.

Thank you!

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Pstork1 66,015 Most Valuable Professional on at

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Re: HelpDesk App - Flow Help Request

Assuming you are using the When an item is created or modified trigger what you need is a trigger condition. Here's a good article on trigger conditions. (3) Power Automate Trigger Conditions made EASY - Power Platform Community (microsoft.com)