Power Platform Community Forum Thread Details

Hi all,

I'm brand new to this. I just got up and running a ticketing system for my organization and had a few questions, but I'm a tech newb, so bare with me please.

https://www.bulb.digital/blog/how-to-set-up-a-help-desk-app

I used this article to set up the app, then edited the UI and some of the list choices, but I had a question that I was hoping someone could help me out with.

I would like to set up Power Automate so anytime a ticket is generated, I get alerted. Right now using this app I essentially copy/pasted, the power automate is set to ONLY notify me when the assignedTo and ticket status are set (both of which require my input in the app as I'm the only admin). I assume this requires a bit of know-how in the coding side of things, but I wanted to make sure.

Thank you!

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Using flows