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Forward an email from a shared folder. ErrorItemNotFound

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Posted on by peremoral

Dear,

So I get this error, ErrorItemNotFound, when running "Forward an email (V2)" trying to forward a message from a shared email.

I can access shared email via outlook, so I guess permissions are ok... that's my guess.

Message ID was obtained from trigger When a new email arrives in a shared mailbox (V2).

Can't figure it out what is wrong...

any ideas?

This seems ok...

"code": "ErrorItemNotFound",

"message": "The specified object was not found in the store., The process failed to get the correct properties.",

Thanks for your help.

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Building flows

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Expiscornovus 33,189 Most Valuable Professional on at

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Hi @peremoral,

I assume the Original Mailbox Address field value is the same as the one selected in your trigger action?

Only difference which I see in my test compared to your screenshots is that the mailbox gets selected (in the Forward an email (v2) action) via a picker control.

It shows the displayname of that selected shared mailbox and also a semi colon character gets appended to the end of it after I selected the shared mailbox. Did you select the mailbox or just type it as text?

Below is a example of my test. That might help the troubleshooting?

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peremoral 22 on at

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Hi, Thanks for your reply.

I have tried both the picker and typing it.
The semicolon is automatically added if you pick the email. I can delete it, still not working.

It was worth trying, thank you.

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Expiscornovus 33,189 Most Valuable Professional on at

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Hi @peremoral,

Thanks for trying that.

And just to double check, the address you are using is definitely a shared mailbox object and not a different type of object like for example a public folder?

https://learn.microsoft.com/en-us/exchange/collaboration-exo/collaboration-exo

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peremoral 22 on at

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Hi,

Umm.. I'm not sure...

Actually it's a collegue mail which was delegated to me while Out of Office. So I can access his email and send emails in his name (it shows the "Pere Moral on behalf of <collegue name>").

Is that the issue?

Thanks

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Expiscornovus 33,189 Most Valuable Professional on at

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Hi @peremoral,

That sounds like a regular/personal mailbox which you got access to. A shared mailbox typically has a more generic type of e-mail like support or helpdesk and is used by a group of people:

https://learn.microsoft.com/en-us/microsoft-365/admin/email/about-shared-mailboxes?view=o365-worldwide

Haven't tried it with that type of objects, might not be supported. I will test it again with a similar setup.

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peremoral 22 on at

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I really appreciate your test. Thanks.

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peremoral 22 on at

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Probably important, It's not a shared email but a shared folder.

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