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Power Platform Community / Forums / Power Automate / Which is better Servic...
Power Automate
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Which is better Service Account or User Principal for Sending an email instead of personal email ?

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Hi Team,

 

We are implementing Power Automate in our organization. Currently when we use email action it does takes our email address, but we need to use general email that shows that email sent by that general email instead of our own. we have powerbI paginated report that we do subscribe using power automate.  Any suggestions would be much appreciated.

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  • ANB Profile Picture
    7,250 Super User 2026 Season 1 on at

    Hi @RaviPatel0007 , When you say emails action, I assume you are talking about Office 365 Outlook connector and its associated actions like Send Email. If yes, then use service account. Example: servaccount@domain.com , then also create one shared mailbox in exchange online example: sharedmailbox@domain.com and give the service account servaccount@domain.com a full access with Send As and Send on behalf permission on the shared mailbox.

     

    Now, while configuring the Send Email action , you can configure the action with service account connection but in From (Send as) as shown in below screenshot you can use shared mailbox

    ANB_0-1706729908773.png

    With this email will be sent from shared mail box to users.

     

    -----------------------------------------------------------------------------------------------------------------------------

    I hope this helps.

    Please click Accept as solution ✅ if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider giving it Thumbs up.👍

    Thanks,
    ANB


  • ANB Profile Picture
    7,250 Super User 2026 Season 1 on at

    Hi @RaviPatel0007 , If my post heled you resolve your query then please click Accept as solution ✅. This will help others find it more readily. It also closes the item. 

    Thanks,
    ANB


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