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Could you please help me with the following problem?
Our team has a Teams account where customers post questions and the moderators answer them immediately (if they know the answer), or find out the answer and answer it later, or redirect the question to the system for complex questions.
My task is to make a statistic that shows the ratios between the arrival of the message, the first contact from our side and the resolution of the query.
My idea is:
Use For a selected message (V2) to retrieve the ID, message, time, sender,... and create a record in MS Lists
Then use another flow to add the remaining times (first contact, resolution)
Use Power BI to make statistics.
But I have a problem with the very first step in getting the arrival time of the message. Do you have any idea how to solve my problem?
Thank you
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