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Microsoft turned off my flow due to failures, but there's no run history

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Posted on by Tanner

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I just received an email this past Saturday saying that one of my Flows (a simple e-mail notification Flow) had been turned off due to 'consistently failing for the last 30 days. This is news to me, since the last time I checked it (more recently than 30 days), it was working fine.

I went to the Flow to take a look at some of the failed runs to see what the problem was, but when I got there, there was no Flow history at all. How can it fail if it hasn't even been run? I'm actually skeptical about this fact because it used to be run at least half a dozen times a week... does Microsoft Flow delete run history when the Flow is turned off now?

Another problem: the email arrived at 9:38PM on 11/24/2018 but the e-mail says "we disabled it on 11/25/2018 2:37:57AM". How can it email me telling me it "did" something at a datetime in the future?

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Using flows

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v-yamao-msft on at

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Hi @Tanner,

How long had the flow been created? The storage retention for flow is 30 days and it is from the run start time. The doc about limitation for your reference:

https://docs.microsoft.com/en-us/flow/limits-and-config

Did you turn off the flow before or it was turned off automatically?

About the email arrived time and the flow disabled time, I am afraid that it is due to the time zone. Flow is based on UTC, which might be different with your local time zone.

Best regards,

Mabel

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Tanner 190 on at

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Hi @v-yamao-msft, the Flow has been around for around a year now. I believe the issue was that access to the SharePoint list was revoked, but it never presented itself in an error state or as having problems using the "Problem Checker" until I went looking. If the account used for a connection cannot see/view a resource like a SharePoint list, that definitely needs to show up/be reported earlier than 30 days after the problem first occurs.

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v-yamao-msft on at

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Hi @Tanner,

Thanks for updating.

But I am afraid that you may have to submit a request on Flow Ideas Forum about this issue:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

Thanks for your understanding.

Best regards,

Mabel

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GabrielStJohn on at

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Hello, @Tanner!

Thank you for posting on the Flow Community Forum! If you have already posted your idea to the Flow Community Ideas Forum or found an existing idea to upvote, then you need to post the URL to the idea’s thread as a reply to this thread. Then click "Accept as Solution" on the reply if you approve it as a solution to your issue so that other users may vote for the Flow Idea and identify the information easily within this thread.

Thank You for being an active member of the Flow Community!

-Gabriel
Flow Community Manager

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Tanner 190 on at

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I have posted to the Ideas section a suggestion for fixing this fatal design flaw:

https://powerusers.microsoft.com/t5/Flow-Ideas/Let-users-configure-how-soon-Microsoft-Flow-automatically/idi-p/187989

Please vote on it in the hopes that the Flow dev team will see it and address the issue.

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turtlePDX 6 on at

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Microsoft has randomly turned off some of my flows on a daily basis without any notification. What is going on?

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AJC 4 on at

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Same issue here. One of our flows has been randomly disabled twice in the past couple of weeks with no notice. No failures reported in the flow history. This flow checks an inbox for new messages, parses text, puts content into Excel file, and shoots an Email notification to a few people. Flow works when re-enabled and processes any yet to be processed messages. The same flow had been working for well over a year without issue before this.

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