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Error 'Trigger not found' for instant workflow but only for certain run-only users

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Posted on by ElineLamaire

Hello

I have a instant workflows that runs a approval flow for a listitem. The trigger is 'for selected item'. We've been testing this workflow with a couple of users. Myself as one of the owners of the flow and a couple of run-only users.

After a couple succesfull tests I've added the rest of the neccessary users as run-only users for the flow.

But now we find ourselves with this problem:

All the original testers (owner en run-only users) receive the following error:

Time: "2024-04-12T14:43:05.275Z"

Session ID: e5544c10-f8da-11ee-b9de-77e26f5d9079

x-ms-client-request-id (Client->Backend Request Header): 046e9986-11b8-4859-b70f-1de2131bdd9d

Error: The workflow '56d8a993-bb5a-435c-a2bd-b04504212241' trigger 'for selected item' could not be found.

The new added run-only users do not encounter this error, they can run the flow as expected without fails.

Based on other articles I've already done a couple of things, without result:

The flow is defined as 'instant'
I've deleted and re-added the trigger with the same parameters:
The settings of the step are also standard:

The full flow looks like this:

Thanks for any advice you can give me!

Categories:

Using flows

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ScottShearer 25,270 Most Valuable Professional on at

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@ElineLamaire

What have tried so far to resolve your issue?

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ElineLamaire 11 on at

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Hello,

We have tried different browser, computers, reset cookies etc. But the problem stays only for the original users and not the newly added users.

Inside the flow I have tried removing and re-adding the users, the trigger. I've remake the connections used.

But now I do not know what else to do anymore to fix this problem.

Thanks for any help you can give me.

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ScottShearer 25,270 Most Valuable Professional on at

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@ElineLamaire

Just for fun, try saving a copy of the Flow and test that one - does it work?

If you create a new Flow using that trigger for testing (just add a compose action), does it work?

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ElineLamaire 11 on at

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Hi,

Copying did not work and the trigger works in a New and different flow as it should..

I'm going to have remake the entire flow again, don't I?

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ScottShearer 25,270 Most Valuable Professional on at

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@ElineLamaire

You have a choice - either keep trying to figure this out and maybe never find an answer or create a new Flow.

Happy Friday 🙂

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