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Need more clarification on Trigger "When a new email arrives in a shared mailbox (V2)

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Posted on by MrGrant

I have a Power Automate flow that's been working well so far. However, the Contractor is now sending emails to 2 different people instead of the main person "RA" identified at the top in which the trigger is tied to his account. The Trigger, "When a new email arrives in a shared mailbox (V2)", was intended to start when an email arrived in the main persons "RA" Inbox with a subject containing "232020RA". However, sometimes they send emails to a 2nd person and CC the main person "RA" on the email in which the subject changes to "232020SH". Can someone please help me better understand the "To, CC, and To or CC" fields and if I can accomodate both RA and SA emails into this flow to trigger either option? I hope this makes sense.

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SudeepGhatakNZ 14,396 Most Valuable Professional on at

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@MrGrant ,

Rather than adding filters to the trigger, consider implementing a trigger condition instead.

Create an expression that evaluates whether the subject contains 'RA' or 'SH'; if it does, the flow will be triggered.

Learn more about trigger conditions here:

Trigger conditions - just what I needed - Powering your Apps (sudeepghatak.com)

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MrGrant 28 on at

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Thank you Mr. Ghatak. Would something like this trigger condition satisfy the trigger?
@And(contains(triggerBody()?['subject'],'232020RA')),contains(triggerBody()?['subject'],'232020SH')

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MrGrant 28 on at

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or should it be:
@or(contains(triggerBody()?['subject'],'232020RA')),contains(triggerBody()?['subject'],'232020SH')

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MrGrant 28 on at

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The Flow checker reported this "The power flow's logic app flow template was invalid. Unable to parse template language expression...

- @or(contains(triggerBody()?['subject'],'232020RA'))
- @or(contains(triggerBody()?['subject'],'232020SH'))

No more errors and allowed me to save. Do you see anything wrong with this?

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S-Venkadesh 1,214 Super User 2026 Season 1 on at

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Hi @MrGrant ,

Please try this :

@or(contains(triggerOutputs()?['body/subject'],'232020RA'),contains(triggerOutputs()?['body/subject'],'232020SH'))

I hope this information is helpful. If it is, please consider giving a thumbs up 👍.

Best regards,
Venkadesh Sundaramurthy

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MrGrant 28 on at

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Power Automate seems to like your suggestion. Thank you, I will put in place and see how it does.

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MrGrant 28 on at

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Update, so the Power Automate flow is still not getting triggered after adding the trigger condition:
@or(contains(triggerOutputs()?['body/subject'],'232020RA'),contains(triggerOutputs()?['body/subject'],'232020SH')).

Currently, I have the above advance options settings AND the trigger condition added to the action settings. The 2 team members are getting emails with 232020SH and/or 232020RA in the subject lines but the flow isn't getting trigger to start. What am I missing here? Or is there a better way to do this?

Below is an example of an email being sent to them with 232020RA in subject line.

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S-Venkadesh 1,214 Super User 2026 Season 1 on at

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Hi @MrGrant ,
Could you please try removing the subject filter?

Best Regards,
Venkadesh Sundaramurthy

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MrGrant 28 on at

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I tried that, but these individuals get emails from cmic@laytonio.com for several other projects under construction. The subject helps specify this particular project flow. If I remove the subject filter, than any cmic@laytonio.com will trigger the flow, which isn't ideal.

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MrGrant 28 on at

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@S-Venkadesh I removed the subject fileter and the flow is not being triggered when an email lands in the Inbox. Do you happen to have any other suggestions? Also, could the "To", "CC", "To or CC" fields help in any way?

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