1 User / 300 unable to login

(0) Share

Report

Posted on by Community Power Pla... Microsoft Employee

Hello,

I need help getting this user logged in. Please advise

Scenario:

- App been in production for 1.5yrs

- User has always had access to app

- User changed jobs recently (email address still the same)

- User receives an error when trying to login via the webapp or the iPhone player:

- User clicks "Fix connection", enters email address, error message: "This Microsoft account was not found..."

- User clicks "Switch account"

- Clicks "Use different connection". Enters email, same error message

- User clicks "Don't allow". App flashes for 1-2secs, then taken to home.dynamics.com(!)

- Stuck in a loop

Categories:

Building Power Apps

I have the same question (0)

All responses (4)

Answers (0)

Sort by

sss Microsoft Employee on at

Like
a
(1)

Report
Copy link

Link copied!

May I know any update on the user account in office 365/Azure after he changed the job?

In office 365 admin center, you can see a active user has

Username: AAAB@XX.COM
Primary Email: AAAB@XX.COM
Alias: AAAB1@XX.COM

Make sure his username is same with the login account. There some tips for you to have a try:
1. Open a new InPrivate window to access the app
2. Edit user's email and chang it back to the formal, for example,
The formal one : 111@xx.com
Changed it to: 112@xx.com
Change it back: 111@xx.com

If the tips cannot solve your issue, please raise a support ticket to MS, we will help you to double-check the user account's status under your tenant.

Was this reply helpful? Yes No
Community Power Pla... Microsoft Employee on at

Like
a
(0)

Report
Copy link

Link copied!

Thanks for the response.

RE: Update on user account in O365/Azure:

- No change other than Job Title

RE: Open a new InPrivate window to access the app:

- Same error using Incognito Window in Chrome

RE: Edit user's email and change it back to the formal:

- This is not possible as the user needs to be authenticated to MANY other services.

- We can't deauth/reauth them because it may impact other things

Just to be clear, the user can access and login to all the Data Sources EXCEPT Outlook.com.

Was this reply helpful? Yes No
sss Microsoft Employee on at

Like
a
(0)

Report
Copy link

Link copied!

There are different connectors for Office 365 outlook vs outlook.com. Make sure you are using the one that matches the email.

Was this reply helpful? Yes No
Community Power Pla... Microsoft Employee on at

Like
a
(0)

Report
Copy link

Link copied!

Only affecting 1 / 300 users. Only recently started happening. Over 8 days now this user can't login to record compliance audits. Ticket open with Microsoft. Will report back on findings.

Was this reply helpful? Yes No