1 User / 300 unable to login

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Hello,

I need help getting this user logged in. Please advise

Scenario:

- App been in production for 1.5yrs

- User has always had access to app

- User changed jobs recently (email address still the same)

- User receives an error when trying to login via the webapp or the iPhone player:

- User clicks "Fix connection", enters email address, error message: "This Microsoft account was not found..."

- User clicks "Switch account"

- Clicks "Use different connection". Enters email, same error message

- User clicks "Don't allow". App flashes for 1-2secs, then taken to home.dynamics.com(!)

- Stuck in a loop

Categories:

Building Power Apps

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sss on at

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May I know any update on the user account in office 365/Azure after he changed the job?

In office 365 admin center, you can see a active user has

Username: AAAB@XX.COM
Primary Email: AAAB@XX.COM
Alias: AAAB1@XX.COM

Make sure his username is same with the login account. There some tips for you to have a try:
1. Open a new InPrivate window to access the app
2. Edit user's email and chang it back to the formal, for example,
The formal one : 111@xx.com
Changed it to: 112@xx.com
Change it back: 111@xx.com

If the tips cannot solve your issue, please raise a support ticket to MS, we will help you to double-check the user account's status under your tenant.

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Community Power Pla... on at

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Thanks for the response.

RE: Update on user account in O365/Azure:

- No change other than Job Title

RE: Open a new InPrivate window to access the app:

- Same error using Incognito Window in Chrome

RE: Edit user's email and change it back to the formal:

- This is not possible as the user needs to be authenticated to MANY other services.

- We can't deauth/reauth them because it may impact other things

Just to be clear, the user can access and login to all the Data Sources EXCEPT Outlook.com.

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sss on at

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There are different connectors for Office 365 outlook vs outlook.com. Make sure you are using the one that matches the email.

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Community Power Pla... on at

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Only affecting 1 / 300 users. Only recently started happening. Over 8 days now this user can't login to record compliance audits. Ticket open with Microsoft. Will report back on findings.

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