Hi
While transferring the messages from Bot to Agent its fails with the message "We were unable to transfer this chat to an agent because it isn't supported". Tried with Teams windows as well as web app for sending messages.
I have also configured same rule for Live Chat webstream which is not throwing error but not popping up chat on the queue.
Pasting below screenshots for reference. Any help is appreciated.
Thanks,
Abison Mathew Jose