shared email

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Posted on by WDRC

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All,

So there is the trigger "When a new email arrives in a shared mailbox (V2)" however at the very top of this trigger is "Original Mailbox Address".

So my company has a general "info" address at our domain which I assume I have to enter in the "Original Mailbox Address". every time I try this it does not allow me to add it.

If I can get this to work then I can check if an email comes in from the contact form on the website and then send this to my own mailbox so I do not miss these important emails.

Any idea why this is not working for me.

Regards

Andrew

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Building flows

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Christopher S on at

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Hi @WDRC

Are you 100% sure that this "info" address is a shared mailbox? Otherwise, the action won't accept the account.

Best Regards,

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WDRC 247 on at

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@chsanche,

I have checked everything and it is shared email as will be seen via the DM I will send you later on today.
Hopefully, you once we have determined the issue we can put up a solution here.
Regards

Andrew

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VictorIvanidze 13,073 on at

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Hi @WDRC, please check if you have send as/send on behalf of right to the shared mailbox.

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WDRC 247 on at

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@VictorIvanidze

So I think I have this set right, but it is still not taking the information into the Original Email Field

I know flow can be hard but surely something like this should work out the box.

Andrew

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VictorIvanidze 13,073 on at

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Please don't use both "send as" and "send on behalf of" rights simultaneously. Or first or second.

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VictorIvanidze 13,073 on at

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In addition: @WDRC , try to run outlook and check if you can send as this shared mailbox.

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WDRC 247 on at

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@VictorIvanidze
Changed the permissions I have used one and three. Tested in outlook and all that works fine with the send on behalf of. I have tried the info address in the trigger and still cannot get it to accept it. This trigger does not work for me.

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VictorIvanidze 13,073 on at

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Could you show your flow?

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WDRC 247 on at

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@VictorIvanidze

I have undertaken a test in one tenant that has a shared email address and found out that it worked, I think my business tenant has a few issues and needs moving to one that is either up to date but that is another issue.

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