Help Desk Template - Creating a flow when the ticket has someone in the AssignedTo field

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Posted on by Boppersnr

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Some photos added to show what I am trying to do. But need some help please as its not working.

I am using the PowerApps Help Desk template and have it working as required. The standard flow that comes with it is working and it sends an email when a ticket is created (to the creator and the support mailbox). Would anyone have the steps needed to create a new flow that would send an initial email to the person that the ticket is assigned to, letting them know they have been assigned a ticket in the system? Flow Query.png

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Boppersnr 101 on at

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Re: Help Desk Template - Creating a flow when the ticket has someone in the AssignedTo field

I figured it out. I just used the existing Help Desk Flow that sends an email when the ticket status changes. I added a condition to send an email when the AssignedTo field is not null.
Boppersnr 101 on at

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Re: Help Desk Template - Creating a flow when the ticket has someone in the AssignedTo field

I am looking for what details do I put in this screen:
Boppersnr 101 on at

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Re: Help Desk Template - Creating a flow when the ticket has someone in the AssignedTo field

Added some screenshots to help with context. I have tried to create the flow to send an email when the AssignedTo field is populated but it doesnt work. Wondered how I setup the ID and Since fields in the 'Get Changes for an Item' control?