Bot name is retaining old name and not refreshing properly

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Posted on by nic_taylor

Hi everyone,

We published a chatbot a little while ago and after a community vote, we renamed the bot from Harri to Artie.

However, the bot has retained it's old name in a few places.

Power Virtual Agents - correct

However, when clicking the bot information and the name when adding the bot, it retains the old name and description - the icon on the Teams task bar is also incorrect.

Does anyone know how to fix this and revert to the correct name?

Cheers,

Nic

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nic_taylor 36 on at

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Re: Bot name is retaining old name and not refreshing properly

Hi, that might be it - darn. It's a bit annoying that the name can't be changed 😞
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Pstork1 66,340 Most Valuable Professional on at

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Re: Bot name is retaining old name and not refreshing properly

I just noticed that the ability to rename a bot in Teams is still being worked on. The idea is marked as completed, but doesn't seem to be deployed yet based on the comments.

Ability to rename the agent - Power Platform Community (microsoft.com)

Change your Power Virtual Agents default canvas bot icon and name | Microsoft Power Virtual Agents
Pstork1 66,340 Most Valuable Professional on at

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Re: Bot name is retaining old name and not refreshing properly

Did you re-publish the customizations after you uninstalled and before the re-install?
nic_taylor 36 on at

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Re: Bot name is retaining old name and not refreshing properly

Unfortunately I have tried uninstalling and reinstall (and so have my colleagues) and it still sticks to the old name ☹️
Jcook 7,770 Most Valuable Professional on at

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Re: Bot name is retaining old name and not refreshing properly

Hello @nic_taylor

Can you try and uninstalling the bot and reinstalling, following this doc:

https://docs.microsoft.com/en-us/power-virtual-agents/teams/publication-add-bot-to-microsoft-teams-teams#uninstall-the-bot-from-the-side-navigation-bar