Bot name is retaining old name and not refreshing properly

(1) Share

Report

Posted on by nic_taylor

Hi everyone,

We published a chatbot a little while ago and after a community vote, we renamed the bot from Harri to Artie.

However, the bot has retained it's old name in a few places.

Power Virtual Agents - correct

However, when clicking the bot information and the name when adding the bot, it retains the old name and description - the icon on the Teams task bar is also incorrect.

Does anyone know how to fix this and revert to the correct name?

Cheers,

Nic

Categories:

General topics

I have the same question (0)

All responses (5)

Answers (1)

Sort by

Jcook 7,783 Most Valuable Professional on at

Like
a
(1)

Report
Copy link

Link copied!

Hello @nic_taylor

Can you try and uninstalling the bot and reinstalling, following this doc:

https://docs.microsoft.com/en-us/power-virtual-agents/teams/publication-add-bot-to-microsoft-teams-teams#uninstall-the-bot-from-the-side-navigation-bar

Was this reply helpful? Yes No
nic_taylor 36 on at

Like
a
(0)

Report
Copy link

Link copied!

Unfortunately I have tried uninstalling and reinstall (and so have my colleagues) and it still sticks to the old name ☹️

Was this reply helpful? Yes No
Pstork1 69,623 Most Valuable Professional on at

Like
a
(0)

Report
Copy link

Link copied!

Did you re-publish the customizations after you uninstalled and before the re-install?

Was this reply helpful? Yes No
Verified answer

Pstork1 69,623 Most Valuable Professional on at

Like
a
(1)

Report
Copy link

Link copied!

I just noticed that the ability to rename a bot in Teams is still being worked on. The idea is marked as completed, but doesn't seem to be deployed yet based on the comments.

Ability to rename the agent - Power Platform Community (microsoft.com)

Change your Power Virtual Agents default canvas bot icon and name | Microsoft Power Virtual Agents

Was this reply helpful? Yes No
nic_taylor 36 on at

Like
a
(0)

Report
Copy link

Link copied!

Hi, that might be it - darn. It's a bit annoying that the name can't be changed 😞

Was this reply helpful? Yes No