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Email with Options - Outlook Message Appearance

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Posted on by mboonie

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Hi. I'm trying to figure out how to improve the appearance of the email message generated by the Email with Options action.

My company is on Office 365, but with all the desktop apps for editing, including Outlook. This is what the output from Email with Options looks like:

Why do the buttons appear twice, with the Body in the middle? It looks confusing to my users. How do I prevent that?

Thanks for your help.

-Boonie

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Brad_Groux 4,556 on at

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First, insure that you are using the Send an email V2 action, and then click the Code View button to enable the HTML code view. From this view, you can format and customize the email however you'd like with HTML.
Example of a formatted email body:
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mboonie 164 on at

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Thanks, but you misunderstand the question: the action is actually "Send email with options." I am familiar with the email action you mention and use it frequently; but this action is different in that it can substitute for an Approval action by allowing you to specify values that will be formatted into buttons and whose selection will be returned by the workflow action so I can take further action. (But it can't necessarily take HTML as my input.)
Nonetheless, the link you sent DID provide a clue at the very top, in the fourth paragraph under "Known Issues and Limitations." It seems that Outlook can't handle the formatting for "Actionable messaging", so if I set the "Use only HTML message" option to "Yes," I only see the HTML version.

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Brad_Groux 4,556 on at

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@mboonie wrote:
Nonetheless, the link you sent DID provide a clue at the very top, in the fourth paragraph under "Known Issues and Limitations." It seems that Outlook can't handle the formatting for "Actionable messaging", so if I set the "Use only HTML message" option to "Yes," I only see the HTML version.
Sorry I misread.
Yes, you are correct - the actionable messaging isn't editable. But you can basically create your own custom actionable emails with a little finessing. That's what we do. In all of our approval flows, we use the approval actions only within conditions, all of our approval emails are generated and customized for that approval flow's specific usage.

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MBoonie63 4 on at

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Ooooohhhhhh? My curiosity is piqued! I must learn more!

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v-lin-msft 728 on at

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Hello @mboonie,
Could you please show me the screenshot of your flow, because I suspect that your problem is not caused by action Email with Options.
The result what my flow run is right , and this is my screenshot of outlook. There's no scene like the one you're showing:

What's vision of your Outlook? My version is 2016 and 64-bit.

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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mboonie 164 on at

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My company is using Office 365 Pro Plus (with the complimentary Office 2016 on the Desktop, albeit 32 bit.)
The Email with options that I set up to provide an example was literally the simplest implementation of it; the screen capture is of the actual email I received:

I even checked Outlook 365 online, and it appears the same there, too:
Only when I set the option to "Yes" does the problem go away, i.e. it only shows an HTML rendition.

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mboonie 164 on at

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Hey, Brad. Is there something or someone your could point me towards so that I can learn more about making my own actionable messages? Specifically, if I were able to add a "Comment" text field, that would be excellent ("HTML-only" or not!)

Thanks so much in advance.

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