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4I want to place the default CSAT from the End of Conversation topic into my custom inactivity topic because few users say godbay to the chatbot.
What I did in my implementation attempt was copy the part of the YAML that refers to the CSAT and place it within the inactivity topic. What I don't understand is why it works within the End of Conversation thread but not within my custom thread is the conversationOutcome: ResolvedConfirmed snippet. I thought that was the key point here.
What I did in my implementation attempt was copy the part of the YAML that refers to the CSAT and place it within the inactivity topic. What I don't understand is why it works within the End of Conversation thread but not within my custom thread is the conversationOutcome: ResolvedConfirmed snippet. I thought that was the key point here.
I used it twice because my idea is for an adaptive card to appear after the CSAT, and I thought using conversationOutcome: ResolvedConfirmed could also help here so that it doesn't capture the button click as an activity.
kind: AdaptiveDialog
beginDialog:
kind: OnInactivity
id: main
durationInSeconds: 3
actions:
- kind: ConditionGroup
id: conditionGroup_BgsGnk
conditions:
- id: conditionItem_UlsYSi
condition: =System.Activity.Channel = ChannelId.MsTeams
actions:
- kind: CSATQuestion
id: csat_2
conversationOutcome: ResolvedConfirmed
- kind: SendActivity
id: sendActivity_jlhIm5
conversationOutcome: ResolvedConfirmed
activity:
attachments:
- kind: AdaptiveCardTemplate
cardContent: |-
{
"type": "AdaptiveCard",
"$schema": "https://adaptivecards.io/schemas/adaptive-card.json",
"version": "1.5",
"body": [
{
"type": "ColumnSet",
"columns": [
{
"type": "Column",
"width": "stretch",
"items": [
{
"type": "TextBlock",
"wrap": true,
"horizontalAlignment": "Center",
"text": "Gostaria de compartilhar um feedback mais detalhado para contribuir com meu desenvolvimento?"
}
]
},
{
"type": "Column",
"width": "130px",
"items": [
{
"type": "ActionSet",
"actions": [
{
"type": "Action.OpenUrl",
"title": "Clique Aqui",
"iconUrl": "icon:CursorClick",
"style": "positive",
"url": "https://forms.office.com/"
}
],
"horizontalAlignment": "Center"
}
],
"verticalContentAlignment": "Center"
}
]
}
]
}
- kind: ClearAllVariables
id: 8qIFaT
- kind: CancelAllDialogs
id: 882hEs
- kind: EndConversation
id: SWYxbA
inputType: {}
outputType: {}I tested it in Teams and it didn't work. After voting on the CSAT, the same bubble reappears (from the CSAT) because the bot is triggering inactivity thread post vote. The same thing happens after voting and clicking the adaptive card button.
Can someone help me?
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