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'NotFound' error when using Convert file

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Posted on by Aravind6

The convert file step I used here gives a 'NotFound' error, with Id passed as input.

However, earlier within the same flow, I tried using the same Id to get file content and there is no error, which should mean the file of the specified Id does exist.

For reference, the file Id input is from a previous Create file step:

which does not have any errors either and produces the correct file in the /Documents folder.

These are the error details:
Error from Office Service. Url=https://wordcs.officeapps.live.com/document/export/pdf HttpCode=NotFound cert=subject:;thumbprint: ResponseHeaders=Connection: close
Date: Tue, 23 Apr 2024 01:16:22 GMT
Server: Microsoft-IIS/10.0
X-Powered-By: ASP.NET

How can I fix this?

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v-yueyun-msft on at

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Hi , @Aravind6

Can you try to test if you create a new flow to convert this file can work successfully?

If this , you can try to add a "Delay" action after your "Create file" action.

Best Regards,

Yueyun Zhang

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Aravind6 15 on at

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I tried to retrieve the file using the get file content step directly after creating the file, and the next step I added is the file conversion step (with the same Id). So the file is shown to be retrievable, if I am not mistaken. Can I please ask why adding a delay is recommended?

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v-yueyun-msft on at

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Hi , @Aravind6

This is strange , i test it in my side , it can work with no error:

Best Regards,

Yueyun Zhang

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Aravind6 15 on at

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This is what my flow looks like, I perform 'Create file' in OneDrive using file content (contentBytes) and file name (name) from the PowerApps trigger file input --> use Id from the create file step as input to the next 2 'Get file content' and 'Convert file' steps. Not sure where I made the mistake.

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v-yueyun-msft on at

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Hi , @Aravind6

Thanks for your response! Your flow seems that have no issue. Can you check if you select the same connection of your action:

If this can not help you , can you also try to re-create the flow in the classic mode ?

Best Regards,

Yueyun Zhang

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Aravind6 15 on at

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Tried it in classic mode, still fails at the convert step. All previous steps including file creation and get file content don't have issues.

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v-yueyun-msft on at

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Hi , @Aravind6

This is really strange and i can not reproduce your error in my side.😭

I suggest you create a support ticket for professional assistance following the below procedure.

Get Help + Support - Power Platform | Microsoft Docs

Best Regards,

Yueyun Zhang

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Aravind6 15 on at

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Ok, Thank you.

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BrodieLee 2 on at

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Hi @Aravind6,

I've also just started getting this issue from today.
On a flow that has been operating without issue for many months.

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Oscar-W 49 on at

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We have this problem too!

Been working fine up until today. Tried recreating in simpler flows and still NotFound.

Hoping it gets sorted soon.

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