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Session Id : e0G5iuZDuUZEJTi7kmXroY
Power Automate - General Discussion
Answered

License warning - premium flows are turned off

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Posted on 8 Dec 2022 01:02:27 by 117

Hello community,

My dashboard displaying an error saying premium flows are turned off and I should upgrade my power automate license. Upgraded license yesterday and added a Power Automate Per User Plan so I don't know why I'm seeing this.

 

power automate lic error.png

 

I expected license changes to be almost immediate. Is there a missing step or should I just keep waiting?

Kind regards.

 

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  • DSFlemming Profile Picture
    117 on 11 Jan 2023 at 23:09:51
    Re: License warning - premium flows are turned off

    The support agent looked at each suspended flow and made a short flow to get the output

    From memory, this is what we did.

    Get the ID of the flow that has been suspended

     

    DSFlemming_0-1673477982967.png

     

    You can grab that from the URL when you edit it.

    DSFlemming_1-1673477982968.png

    Make another flow that uses that ID in the Get Flow as Admin action. Search for "automate admin" and you should see it.

     

    DSFlemming_2-1673477982968.png

     

    Look at the raw output and you'll see the reason why the flow was suspended.

     

    DSFlemming_3-1673477982970.png

     

    He had to search through a few flows but in my case the reason was "Billing" or similar which means the user of the shared flow didn't have a per user plan.

    If you have a per user plan you can log a support case. He was very prompt, and we sorted it out by the next day. I'd never have worked it out otherwise.

    Cheers, Dale

  • Kienan21 Profile Picture
    2 on 11 Jan 2023 at 21:59:42
    Re: License warning - premium flows are turned off

    Also looking for the solution to this. 

    2 admin accounts - both have the licenses

    1 service account - (used to establish connections) - This account has never needed a license

    "Your premium flows are turned off. Purchase, extend, or renew a Power Automate license or submit a request to your admin."

  • S60AUN Profile Picture
    16 on 11 Jan 2023 at 09:41:14
    Re: License warning - premium flows are turned off

    Hi @DSFlemming, Did they give you any tips how to locate or did they track it down in the backend for you ?   

  • Verified answer
    DSFlemming Profile Picture
    117 on 10 Jan 2023 at 22:39:51
    Re: License warning - premium flows are turned off

    All sorted. MS support helped with tracking down one flow out of many that was producing a billing error. It was a shared flow that had premium license removed. 

  • Community Power Platform Member Profile Picture
    on 10 Jan 2023 at 19:21:42
    Re: License warning - premium flows are turned off

    This issue is still persisting into the new year. Any resolution for anyone yet?

  • ac02116 Profile Picture
    2 on 09 Jan 2023 at 18:52:17
    Re: License warning - premium flows are turned off

    I too am seeing this and I too purchased a power automate per user license and the issue is still there. Any resolution yet?

  • S60AUN Profile Picture
    16 on 30 Dec 2022 at 14:10:58
    Re: License warning - premium flows are turned off

    We are seeing this on one of our accounts also.
    "Your premium flows are turned off. Purchase, extend, or renew a Power Automate license or submit a request to your admin" even though the account is licenced with "Power Automate Per User Plan" SKU.

    Is there any update on this issue ?

  • DSFlemming Profile Picture
    117 on 08 Dec 2022 at 23:03:32
    Re: License warning - premium flows are turned off

    That's good to hear, sort of. Sounds like a glitch. The premium flows are still working so I assumed I may have been in some sort of grace period.

  • gmaterna Profile Picture
    3 on 08 Dec 2022 at 14:31:50
    Re: License warning - premium flows are turned off

    I'm getting the same thing and I've had the Power Automate subscription for over a year... I assume this is a glitch but still concerning.

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