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Power Platform Community / Forums / Power Automate / Approval App integrati...
Power Automate
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Approval App integration with Adobe Sign in Microsoft Teams

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Posted on by 29

What level of license is required to use Adobe Sign within the Approval app located within Microsoft Teams? Specifically, is an Adobe Acrobat DC Pro subscription sufficient to use this feature?

 

I'm getting the message when trying to create an approval that uses the Adobe Sign feature:

You don't have access to use the Approver role when creating a request. Contact your admin to enable this role.

 

Adobe Acrobat Sign plans and pricing page states that Acrobat DC Pro subscriptions cover unlimited signature requests and have Microsoft365 integration but I've not been able to get this to work.

 

Can someone clarify if this error is due to the license type or a different configuration issue? Adobe is saying that this feature requires an enterprise license with a fee per charged per signature request to use Adobe Sign as part of the Approval App. I'm able to see previous signature requests and signatures made in the Approval App once logged in with an account that has an Acrobat Pro DC license but I'm unable to create a signature request in the Approval App.

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  • dalesimmons Profile Picture
    6 on at

    I have this same issue and I do not see a response here?

  • John_Sieber Profile Picture
    29 on at

    I confirmed with Adobe that you need to purchase an Adobe Sign Enterprise plan to use this feature. Due to that, we abandoned trying to use it.

  • dalesimmons Profile Picture
    6 on at

    oh gotcha, thanks so much for letting me know as I've been digging for an answer on and off for a few weeks!

  • John_Sieber Profile Picture
    29 on at

    no problem at all. I was disappointed to learn this as we already have the Acrobat Pro DC licenses for our users that allow them to do unlimited signatures but to use the API you need the enterprise license and it seemed like an attempt to double charge us for using e-signatures.

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