Access the Chat History inside Copilot Studio

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Posted on 4 Oct 2024 13:12:54 by US-04101311-0

Hello Team,

I am currently working on a Copilot Studio project for an enterprise chatbot and have encountered an issue regarding the ChatHistory functionality. We are unable to retrieve the ChatHistory within Copilot and need to send this information to PromptFlow so that OpenAI can interpret the user's context appropriately.

We are using a topic trigger for MessageReceived from the user, allowing us to store the user's message in a global variable. However, we are struggling to find a method to capture and store the chatbot's responses.

Could you advise on how we might resolve this and properly manage the ChatHistory in Copilot Studio?

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Vinoth Selvam 1,527 Super User 2025 Season 1 on 06 Oct 2024 at 16:33:15

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Access the Chat History inside Copilot Studio

Hello US-04101311-0,

Like user responses, i believe you can also capture the bot response in a variable. You can see the option available under datasources.

But Yes, we need to have the logic complex so as it should capture every Bot response and store it in a Array variable. Which means you have to add the Global array logic in each and every topic.

Thanks.