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Power Platform Community / Forums / Power Automate - Using Flows / Dynamics 365 Case Crea...
Power Automate - Using Flows
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Dynamics 365 Case Create Fails with Error 400 "Invalid lookup_type value"

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Posted on by Param Ramanan 6

Hi All

I am trying to create a case in Dynamics 365 with an email which comes to a D365 Mailbox.

Should be a simple flow bt I am getting the error as below

 

{
"status": 400,
"message": "Invalid lookup_type value",
"source": "xx",
"debugInfo": "xx"
}
Setup Pic attached
flow P1.PNGflow P2.PNG
 
 
  • Param Ramanan Profile Picture
    Param Ramanan 6 on at
    Re: Dynamics 365 Case Create Fails with Error 400 "Invalid lookup_type value"

    Hi 

    there is no "customer type" field in my options

     

    custtype.PNG

    can you please elaborate where you want me to populate the field

  • Verified answer
    Bify_1988 Profile Picture
    Bify_1988 11 on at
    Re: Dynamics 365 Case Create Fails with Error 400 "Invalid lookup_type value"

    Hi, 

    I encountered the same issue. Please populate "Customer Type" field and give it a try. 

  • Param Ramanan Profile Picture
    Param Ramanan 6 on at
    Re: Dynamics 365 Case Create Fails with Error 400 "Invalid lookup_type value"

    Hi Alice

    I am facing 2 errors but not able to replicate whichscenario will produce which error

    attached are the screen shots

     

    RH2.PNGRh1.PNG

     

     

  • v-alzhan-msft Profile Picture
    v-alzhan-msft on at
    Re: Dynamics 365 Case Create Fails with Error 400 "Invalid lookup_type value"

    Hi @ParamRamanan ,

     

    Could you please share a screenshot of the run history when the flow has run failed?

    Which action run failed in your flow?

     

    Best regards,

    Alice       

     

    Community Support Team _ Alice Zhang
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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