Email notifications for new responses in MS Forms don't work

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Posted on 30 Jan 2023 13:37:17 by AllaI

Hello,
I'm trying to make email notifications for new responses in MS Forms via Power Automate. I do get notifications, but any other recipient I put in "To" doesn't. How to fix this issue?

Thanks,

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RobElliott 10,186 Super User 2025 Season 2 on 01 Feb 2023 at 18:55:39

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Re: Email notifications for new responses in MS Forms don't work

It's not the V2 of the action you used, that no longer exists, you need to select the Office 365 Users Send an email (v2).

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AllaI 6 on 01 Feb 2023 at 13:16:04

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Re: Email notifications for new responses in MS Forms don't work

@RobElliott Am I supposed to have a choice? the only option I have is V3
I can't see anywhere that I can opt for V2

How can I do it?

Untitled picture ...

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RobElliott 10,186 Super User 2025 Season 2 on 01 Feb 2023 at 11:56:42

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Re: Email notifications for new responses in MS Forms don't work

You would be better to use the Send an email (v2) action, not the Send an email notification (V3) which hasn't been updated for several years and might have problems. With the Send an email (v2) the email will come from you as creator of the flow, not from Microsoft which the other email action does.

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AllaI 6 on 01 Feb 2023 at 11:53:46

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Re: Email notifications for new responses in MS Forms don't work

Hi @RobElliott
It was not in the instructions they I followed How to set up Microsoft Forms email notifications | The Jotform Blog. Now I added this section, still the same: I get notifications, all others don't.

Did I do anything wrong?

Thanks a lot for trying to help!

Untitled picture ...

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RobElliott 10,186 Super User 2025 Season 2 on 30 Jan 2023 at 18:39:44

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Re: Email notifications for new responses in MS Forms don't work

Where is your "get response details" action? You need that.

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AllaI 6 on 30 Jan 2023 at 18:00:16

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Re: Email notifications for new responses in MS Forms don't work

Hi @RobElliott
Thanks a lot for the screenshot. Mine looks like this. Me, I get the notifications, any other person in "TO" doesn't.
I followed this instruction to set the notifications How to set up Microsoft Forms email notifications | The Jotform Blog
Do you have an idea what can be the problem?
Thanks a lot!

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RobElliott 10,186 Super User 2025 Season 2 on 30 Jan 2023 at 14:27:11

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Re: Email notifications for new responses in MS Forms don't work

I've never had a problem with the email being sent to multiple people as in the simple example below.

What is it, if anything, that is different in your flow?

Rob
Los Gallardos

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