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Power Platform Community / Forums / Power Automate / Email notifications fo...
Power Automate
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Email notifications for new responses in MS Forms don't work

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Posted on by 6

Hello,
I'm trying to make email notifications for new responses in MS Forms via Power Automate. I do get notifications, but any other recipient I put in "To" doesn't. How to fix this issue?

Thanks,

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  • RobElliott Profile Picture
    10,323 Super User 2025 Season 2 on at

    I've never had a problem with the email being sent to multiple people as in the simple example below. 

     

    simple flow example.png

     

    What is it, if anything, that is different in your flow?

     

    Rob
    Los Gallardos

  • AllaI Profile Picture
    6 on at

    Hi @RobElliott 
    Thanks a lot for the screenshot. Mine looks like this. Me, I get the notifications, any other person in "TO" doesn't.

    AllaI_0-1675101490806.png

    I followed this instruction to set the notifications How to set up Microsoft Forms email notifications | The Jotform Blog
    Do you have an idea what can be the problem?
    Thanks a lot!



  • RobElliott Profile Picture
    10,323 Super User 2025 Season 2 on at

    Where is your "get response details" action? You need that.

  • AllaI Profile Picture
    6 on at

    Hi @RobElliott 
    It was not in the instructions they I followed How to set up Microsoft Forms email notifications | The Jotform Blog. Now I added this section, still the same: I get notifications, all others don't. 

    Did I do anything wrong?

    Thanks a lot for trying to help!


  • RobElliott Profile Picture
    10,323 Super User 2025 Season 2 on at

    You would be better to use the Send an email (v2) action, not the Send an email notification (V3) which hasn't been updated for several years and might have problems. With the Send an email (v2) the email will come from you as creator of the flow, not from Microsoft which the other email action does. 

     

     

  • AllaI Profile Picture
    6 on at

    @RobElliott Am I supposed to have a choice? the only option I have is V3
    I can't see anywhere that I can opt for V2

    How can I do it?

  • RobElliott Profile Picture
    10,323 Super User 2025 Season 2 on at

    It's not the V2 of the action you used, that no longer exists, you need to select the Office 365 Users Send an email (v2).

     

    sendAnEmailV2.png

     

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