Unanswered

Recreating salesforce email-to-case

(0) Share

Report

Posted on by SUPREMELUCKYM3

Hello,

I created a flow that whenever I receive an email from Outlook. from someone, it will trigger an action to create a case on salesforce and that case is assigned to me. The case would include the subject and body of the message from Outlook. Similar from “Email2Case” feature on salesforce. I was able to test it and it created a case with correct subject and body, however, I cant seem to make sure the case is assigned to me. The case owner is always a queue and not me (a user). Can anybody help me on this one? Thanks!

Categories:

Building flows

I have the same question (0)

All responses (5)

Answers (0)

SUPREMELUCKYM3 6 on at

Like (0)

Report

Up

Was this reply helpful? Yes No
v-yamao-msft on at

Like (0)

Report

Hi @SUPREMELUCKYM3 ,

Could you share a screenshot on how is your flow configured?

Have you selected a value to specify to which user the case will be assigned?

Best regards,

Mabel

Was this reply helpful? Yes No
SUPREMELUCKYM3 6 on at

Like (0)

Report

Hi @v-yamao-msft

Please see screenshot below. I have already configured the trigger, I just cant seem to assign the case it creates under me.

Was this reply helpful? Yes No
SUPREMELUCKYM3 6 on at

Like (0)

Report

Up

Was this reply helpful? Yes No
v-yamao-msft on at

Like (0)

Report

Hi @SUPREMELUCKYM3 ,

Thanks for sharing the image.

It seems that there is no field for “Assigned to”.

I guess that it might be not possible to assign a record to certain people when creating the record.

Please consider submitting your request on Flow Ideas Forum at here:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

Best regards,

Mabel

Was this reply helpful? Yes No