Default flow (Notify me on Teams when I receive an email with negative sentiment) is not working? Any configuration change is needed?

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Posted on by FS11

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VictorIvanidze 12,205 on at

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Re: Default flow (Notify me on Teams when I receive an email with negative sentiment) is not working? Any configuration change is needed?

Try to handle an email with empty body.
FS11 6 on at

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Re: Default flow (Notify me on Teams when I receive an email with negative sentiment) is not working? Any configuration change is needed?

ordinary flow seems working now but wondering why test flow was not working? Was there any difference for test flow to run?
VictorIvanidze 12,205 on at

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Re: Default flow (Notify me on Teams when I receive an email with negative sentiment) is not working? Any configuration change is needed?

The "default template" you've mentioned is just a trivial flow. Can you open the output of the action in the ordinary flow?
FS11 6 on at

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Re: Default flow (Notify me on Teams when I receive an email with negative sentiment) is not working? Any configuration change is needed?

No sure where we can see the output of HTMLToText in the default template? anything we need to add manually?
VictorIvanidze 12,205 on at

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Re: Default flow (Notify me on Teams when I receive an email with negative sentiment) is not working? Any configuration change is needed?

That's correct, but can you see the output of HTMLToText?
FS11 6 on at

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Re: Default flow (Notify me on Teams when I receive an email with negative sentiment) is not working? Any configuration change is needed?

Thought the script could parse anything in an email. We do have emails with HTML and anyway to find out which email might cause the issue?
VictorIvanidze 12,205 on at

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Re: Default flow (Notify me on Teams when I receive an email with negative sentiment) is not working? Any configuration change is needed?

Looks like HTMLToText returns null. Can you check?