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Power Platform Community / Forums / Power Automate - Building Flows / Word Template - There ...
Power Automate - Building Flows
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Word Template - There was an error accessing the file. Please try again or select a different file

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Posted on by AustinFrederick 2

I have a power app that a user goes through and selects certain parameters. Data is then passed via JSON to the power automate flow. That flow parses the data into different variables and then uses them in the Populate a Word Template function to create a document. The word template is in a Sharepoint Online site content / documents folder. I have also tried to place this document in a OneDrive.

 

This all works for when a user from our organization uses it, but when one of our sister companies tries to use it its says "There was an error accessing the file. Please try again or select a different file". I have shared the SharePoint site, the document folder, and the document itself with the user. I tried both SharePoint and OneDrive.  I googled and got nowhere, so I am hoping someone here can help.

 

Here are some screenshots:

flow1.PNG

 

 

 

flow2.PNG

  • Community Power Platform Member Profile Picture
    Community Power Pla... on at
    Re: Word Template - There was an error accessing the file. Please try again or select a different file

    Hi David, 

    There we go, in your create file function, you have not mentioned ".docx" after the name of the file.

    I have shown the same in the attached. 

    Please try and confirm if it works.

    Laik

    create Word fx.png
  • Davidhdzara Profile Picture
    Davidhdzara 4 on at
    Re: Word Template - There was an error accessing the file. Please try again or select a different file

    Hi Laik 

     

    Thanks for your help. 

     

    I continue with the issue, in the step for convert to PDF has the extension file. 

     

    Attached you can find more details about the configuration and the error.

     

    Have a great day. 

    ERROR.pdf
  • Community Power Platform Member Profile Picture
    Community Power Pla... on at
    Re: Word Template - There was an error accessing the file. Please try again or select a different file

    Hi David,

    Hope you have specified the file type as yourfilename.pdf in the create file function. Rest all steps seems to be okay, unless if you expand these and share with me.

    Kind regards.

    Laik

     

  • Davidhdzara Profile Picture
    Davidhdzara 4 on at
    Re: Word Template - There was an error accessing the file. Please try again or select a different file

    Hi


    I have de same error. 


    I filling a word file from a forms, this work well to this step but when I try to conver it to PDF the connector can't identify de File. 

     

    I tried to convert the file with OneDrive Connector and Word Premium Connector but any work. 

     

    Can help me please.  

     

     

    Captura de pantal...
  • Laik1 Profile Picture
    Laik1 13 on at
    Re: Word Template - There was an error accessing the file. Please try again or select a different file

    Yes, it works for me even if there was no actual change... 🙂

  • rogueadmin22222 Profile Picture
    rogueadmin22222 4 on at
    Re: Word Template - There was an error accessing the file. Please try again or select a different file

    But there was no actual change, literally just create the same flow again and it works?

  • Community Power Platform Member Profile Picture
    Community Power Pla... on at
    Re: Word Template - There was an error accessing the file. Please try again or select a different file

    Yes... it did work for me, and from that day, I always work on a backup flow for any changes and if that works I incorporate the changes in the main flow.

    Please accept this as a solution 🙂 

  • AustinFrederick Profile Picture
    AustinFrederick 2 on at
    Re: Word Template - There was an error accessing the file. Please try again or select a different file

    I have not found a solution myself. Did reworking your flow work for you?

  • Community Power Platform Member Profile Picture
    Community Power Pla... on at
    Re: Word Template - There was an error accessing the file. Please try again or select a different file

    Hi Austin, 

    Were you able to find a solution to this issue? Even I am in the same soup now, so lets share a solution if you were able to. right now I am going to rework the whole flow again... hopefully it should work and would suggest you as well to rework the whole flow once again.

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