Announcements
I'm wondering is anybody has used Flow with Service Desk Plus to update Help Desk tickets. It sounds like there may be some ways to do this with their REST API but have not figured this out.
I'm curious if there are examples of this.
Hi @MarcRohde,
Could you show me the screenshots your flow configuration, please?
I have found the solution of Help desk here solutions/service-desk-solutions.
Flow has no connector associated with Manage Engine Service Desk Plus currently.
Here is a vote on this connector that you can click on to support:
https://powerusers.microsoft.com/t5/Flow-Ideas/ManageEngine-Service-Integration/idi-p/44927
Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Have we got any solution yet?Use case: Create/retrieve tickets in/from Manage Engine Service Desk Plus Portal.
Found a solution Use the JSON in point #2 this documentation to create a custom connector
MS Power Automate in ServiceDesk Plus2 things you would need to add while creating a custom connector1. Helpdesk URL
2. API Key (to be generated in your SD plus helpdesk product under your profile section).This is it, now you can test your connector in any instant flow.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our community stars!
Expanding mentorship, skilling, and AI innovation
These are the community rock stars!
Stay up to date on forum activity by subscribing.
David_MA 269 Super User 2026 Season 2
trice602 184 Super User 2026 Season 2
11manish 136 Super User 2026 Season 2
