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Manage Engine Service Desk Plus

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Posted on by MarcRohde

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I'm wondering is anybody has used Flow with Service Desk Plus to update Help Desk tickets. It sounds like there may be some ways to do this with their REST API but have not figured this out.

I'm curious if there are examples of this.

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v-lin-msft 728 on at

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Hi @MarcRohde,

Could you show me the screenshots your flow configuration, please?
I have found the solution of Help desk here solutions/service-desk-solutions.
Flow has no connector associated with Manage Engine Service Desk Plus currently.
Here is a vote on this connector that you can click on to support:
https://powerusers.microsoft.com/t5/Flow-Ideas/ManageEngine-Service-Integration/idi-p/44927

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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sonuomroutlook 61 on at

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Have we got any solution yet?
Use case: Create/retrieve tickets in/from Manage Engine Service Desk Plus Portal.

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sonuomroutlook 61 on at

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Found a solution Use the JSON in point #2 this documentation to create a custom connector
MS Power Automate in ServiceDesk Plus
2 things you would need to add while creating a custom connector
1. Helpdesk URL
2. API Key (to be generated in your SD plus helpdesk product under your profile section).
This is it, now you can test your connector in any instant flow.

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