Flow "Follow up on i email i sent" inquiry

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Posted on by Community Power Pla... Microsoft Employee

Hello team,

i have the following inquiry, i'll appreciate any help you can give me

I created a flow that follow up on emails sent based on a template of microsoft flows

Below is the image of the flow for your review

My first question is are the all fields inclusive when filled?

It happens that the original templage suggets to track the subject id of the trigger and the importance of the email set to be "high· importance", but i found in our business we used too much the high importance email, so i did not wanted the automation to follow up each of my emails with that characteristic

So i changed the subject id of the trigger action for the word "IMPORTANT", so the flow would only follow up to my emails with the high importance and the previous word inside the subject

However, i noticed that it does not work as if i send many emails to different customers, the first to respond would stop all flows for others, the reason is because the word "IMPORTANT" was in alll of the responses subjects of the customers.

My doubt is, if i fill the field "FROM" and select the receipient of my original email and keep the subject "IMPORTANT" and the importane high, would these solve my issue? or is imperative to track the email received by the subject of the trigger?

Is there a way to track the response to the emails i sent if i want to add a special word within the subjet and keep the importance high? (as i mentioned we don't want to follow emails only by importance)

Sorry for my english, i'm new in the community and to flow

Kind Regards,

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v-bacao-msft Microsoft Employee on at

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Hi @Anonymous ,

Your current concern is that the filter you set in the trigger has priority?

As far as I know, the relationship between these filters is similar to the "and" you set in Condition. The flow will be triggered only when the specified conditions are met.

So you only need to configure the filter conditions you need in the trigger.

Best Regards,

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Community Power Pla... Microsoft Employee on at

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Hello @v-bacao-msft, thank you

i do understand now they function as "and" however i changed the "triggerbody subject" in the function "When a new emails arrivesl" for one word "Important" so no matter who answers me the flow is stopped when i receive any email with that word in the subject but i want to stop only when i receive a response from the receipt of my original email.

I did the change cause my coworkers wanted to have that specific word in it , if i add the in the field "To" the trigger body to or te receipt of the original email, that would solve the issue?

Or there is another way to track the email i sent using an specific word on the subject?

Kind Regards,

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v-bacao-msft Microsoft Employee on at

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Hi @Anonymous ,

In fact, it is not recommended to set two triggers in the same Flow. It is more reasonable to configure one trigger for one Flow.

If you want to track whether there is a reply to your email, maybe you can try the following methods to achieve your needs.

Use the Get emails action to filter out the emails received in the inbox, and configure multiple filters to get a qualified reply. For example, configure From, Search Query.

Then execute the expected action. Here we need to repeat this process through a loop.

Because we can't know when we can receive the reply email, we need to continuously execute the Get emails action. The interval can be defined by yourself. It can be cycled up to 60 times, which means how the interval is 2 hours, then the process will continue for a week.

Don't know if this meets your needs, please try it.

Image reference:

Best Regards,

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Community Power Pla... Microsoft Employee on at

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@v-bacao-msft

Thank you, i have two questions

in the search query "subject" is there a way to filter an specific word in additional to the subject?

If i understood you right, the original fucntion "when an email is received" can only be used with high importance and the search query subject but no additional word as it would mean another trigger to the flow

Because when i had only the high importance trigger, any email i sent with high importance was followed up, however i wanted to add a special word in the subject that he would filter and follow , so other emails sent with high importance but without the specific word inside the subject, i wouldn't trigger the flow

Kind Regards,

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