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Processing email attachments causes pdfs to be blank

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Posted on by Jedi16041970

I am looping through emails and taking every attachment and processing them through an AI model, when I get to pdf some pdf files are being processed blank and it is failing, but when I open them off the email they are fine. I send the attachment at the end and that is blank too.

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ManishSolanki 15,091 Super User 2025 Season 2 on at

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Hi @Jedi16041970

You need to pass the output body of "Get attachment" action in the file parameter of AI builder action.

Here is an example:

If this helps & solves your problem, please remember to give a 👍 and accept my solution as it will help others in the future.

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Jedi16041970 6 on at

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I dont have "Body" to select?

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ManishSolanki 15,091 Super User 2025 Season 2 on at

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Firstly, switch to classic designer by toggle off 'New designer' flag on the top right corner:

There are issues with file object in new designer. Post switching to classic designer, just retest the flow.

If issue still exists, then you can search output body of get attachment action in dynamic content window and pass to the file parameter:

If this helps & solves your problem, please remember to give a 👍 and accept my solution as it will help others in the future.

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Jedi16041970 6 on at

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Ok i have retested the flow after turning off the New Designer - same issue, any other ideas?

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