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Power Automate - Building Flows
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Trigger not working: When a new email arrives (V3)

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Posted on by 12

Hi, I have a flow that extracts metadata from emails and stores them in SharePoint. It stopped working around a week ago. Does anyone have any idea how to troubleshoot this? As the flow isn't triggered at all, there's no error message.

The flow works if I change the trigger to "when an email is flagged (V3)", but that isn't ideal. 

I've included a screenshot of the trigger.

Thanks 🙂

 

Screenshot 2021-02-01 162503.png

  • Jason-E Profile Picture
    35 on at
    Trigger not working: When a new email arrives (V3)
    I believe there is another trigger, for when an email is flagged.
  • cnslc Profile Picture
    12 on at
    Re: Trigger not working: When a new email arrives (V3)

    Thanks @v-bofeng-msft, that's right, I want the flow to be triggered upon transferring the email. I'll post in the ideas forum, but the flag trigger will do for now.

    Cheers

  • Verified answer
    v-bofeng-msft Profile Picture
    on at
    Re: Trigger not working: When a new email arrives (V3)

    Hi @cnslc :

      Yes, "When a new email arrives (V3)" is only triggered when a new email arrives.

      Do you want to be named "SharePoint Emails" as long as there is a new mail (whether you receive new mail, or you transfer mail from other folders to "SharePoint Emails") can trigger flow?If so,I am afraid there is no such trigger at the moment.I suggest you consider posting your ideas to the ideal forum.

       If you want to get all the emails in an inbox, you need to use the "Get emails (V3)" action. But this is just an action, you need to add other triggers.

      Best Regards,

      Bof

  • cnslc Profile Picture
    12 on at
    Re: Trigger not working: When a new email arrives (V3)

    Hi @v-bofeng-msft , thanks for taking the time to respond.

    I've just tested again with several emails and... it worked for one of them! So I did some more tests, and it turns out the trigger only works where the email is new (ie received time in inbox was less than 5 minutes ago or so).

    I guess this is as the name of the trigger suggests ("When a new email..."), however, that severely limits the use case for this trigger.

    I guess I will use the flag trigger as a workaround.

    Do you know if there's any other useful triggers out there, such as categorising an email?

    Thanks again.

  • v-bofeng-msft Profile Picture
    on at
    Re: Trigger not working: When a new email arrives (V3)

    Hi @cnslc :

    I've made a test but did not encountered the problem you mentioned.

    1.JPG2.JPG

    Please check if you have received new emails in your inbox named ‘SharePoint Emails’.

    Best Regards,

    Bof

     

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