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Sending email to Outlook using Flow (Image not displaying)

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Posted on by Aneeqa Pervaiz

Hello,

I have created a flow to send an email to Outlook whenever a record is created or updated in D365. The HTML code works fine and displays all values correctly, except for the image. I uploaded the image to be included on a sharepoint site and copied the link.

This is how it is included in my html code,

<v:imagedata src="https://xyz.sharepoint.com/:i:/s/xyz/EeBMTAcjB2FMqR5xmnJYqQoBBrPFNBc0ZuWE6KxL6NqY-w?e=qofkjn" />

<w:wrap type="square"/>

This is how my image is displayed.

Can someone please tell me if this is the correct way? If not, what can I do to change it?

Thank you.

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Using flows

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Christopher S on at

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Hi @AneeqaPervaiz

As you can see on the image that you attached, the message indicates to click or tap to download pictures. This is not a failure from flow, this is your outlook security not downloading images automatically due to privacy and security reasons.

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Aneeqa Pervaiz 71 on at

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Hello.
Thanks for the help.
Even after I have changed the outlook settings (adding sender to safe sender, turning on the download of images from Trust Centre), it is still causing the same problem. Now the image space just appears blank.
I wanted to know if the formatting was done properly? If this is the correct way to include images in HTML?

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Christopher S on at

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Hi @AneeqaPervaiz

Can you please try using this html tag instead:
<img src="YOUR_IMAGE_URL" alt="Your text">

Best Regards,
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_Thijs_ 2 on at

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Your answer focusses only on the senders side, because of an faulty strikt policy on the client side. Using Safe Senders List and settings in Trust Centre should show images, dispite the HTML format. Client side has no options anymore to view an email as intended.

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