Email step: unauthorized error. Failed to retrieve token for resource=https://outlook.office365.com

(0) Share

Report

Posted on by dallenap

155

Hello,

I have a flow that ends by sending an email. Occasionally, with no real pattern discernable, the flow fails at the email step with the error message "Unauthorized" and the following message in the response:

"body": {
"status": 400,
"source": "https://unitedstates-002.consent.azure-apim.net:443/api/tokens/exchange?api-version=2015-11-01-preview",
"message": "Failed to retrieve token for resource=https://outlook.office365.com. Message=An internal error occurred.\r\n"
}

The email is simply a message with a link to a document. No attachments.

Has anyone run into this issue in the past? If so, any workarounds? Is it possible to continue trying to send the email should the unauthorized error occur? This seems to be an issue on the office 365 side of things rather than an issue in my flow.

Thanks for any advice.

Dan

Categories:

Using flows

I have the same question (0)

All responses (4)

Answers (0)

Community Power Pla... on at

Like (0)

Report

The same "Action 'Send_an_email_(V2)_Clearance' failed" error started appearing randomly on my flows on 9/5/2021. "Failed to retrieve token for resource=https://outlook.office365.com. Message=An internal error occurred" It's impacting about 2% of the flow runs, on multiple flows, with no discernable pattern yet.

Was this reply helpful? Yes No
mumcs01 10 on at

Like (0)

Report

Same exact problem here.

Failed to retrieve token for resource=https://outlook.office365.com. Message=An internal error occurred.

In tips it offers:
You should be able to fix this by verifying your account with . You may need to re-enter your password.

Of course, according to the flow, all of my connections are authenticated and valid. This is a new thing. Emails worked fine until about the beginning of September. I will add one thing to this, however. I noticed that this failure only occurs when attempting to send emails outside of my domain. I have a flow that sends several emails, many internal. They all work. It's only the email to an external domain that gets this error, and it's highly inconsistent as to when it happens. Sometimes the flow just works fine and sends it... other times it doesn't;

Was this reply helpful? Yes No
Mitanshu 1,650 Moderator on at

Like (0)

Report

Is this an automated Flow, Scheduled Flow or Instant Flow?

For Instant Flow - can you check that if the person (who is triggering the Flow and resulting in error) has changed their account password recently?
If this Automated or Scheduled Flow - can you check if the developer (Flow owner) has changed their password recently?

Please click Accept as solution if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If this post or my previous reply was useful in other ways, please consider giving it Thumbs Up.

Was this reply helpful? Yes No
mumcs01 10 on at

Like (0)

Report

This is an automated flow. I'm using 'Send an email (v2)'. And my connections are Microsoft Forms and Office 365 Outlook, both of which show a checkmark in connections in 'My Flows'. The flow is actually quite simple. I'm taking in a form, and checking if a statement is true, then kicking off an email.

I'm the developer of it, and I have not changed my password in several months. again, the very strange there here is that I use this same style of flow a lot with no problems. The only difference in this automated flow is the fact that the TO: field is to an external party. (All my other uses of Send an email v2 are to internal emails on my domain.

Also, this only recently started in September, and I didn't change the flow for at least a month.

Was this reply helpful? Yes No