Unanswered

Constant authentication issue with O365

(2) Share

Report

Posted on by Community Power Pla...

I have setup a number of Flows that users O365 application (SharePoint, OWA, Dynamics), after a few days, Flows stop working due to authentication error (Error 401) and I need to re-connect the steps. This issue has happened a few times. Is this a known problem? Any workaround?

Categories:

Using connectors

I have the same question (0)

All responses (17)

Answers (0)

v-micsh-msft on at

Like (0)

Report

Hi @Anonymous,

Please take a look at the connections created under Microsoft Flow:

Manage connections in Microsoft Flow

Make sure the connections are all good.

Besides, there is thread talking about error 401 with tweet, see:

https://powerusers.microsoft.com/t5/Flow-Forum/Post-a-tweet-failing-with-a-401-Unauthorized-error-message/td-p/7712

And connections built under office 365 on my side works good till now, could you please share more details regarding the error message, and the Flow configuration?

Regards

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

Thanks @v-micsh-msft.

I am waiting to reproduce the issue and paste it here. The issue is different from your referenced forums post and I believe it is to do with Office365 2FA. 2FA is enabled on all Our o365 accounts. It seems like every now and then the access token is revoked and Flow must get re-authorised.

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

Issue happened again acroos *all* Flows that are connected to our Office365 account. See the screenshot below

And here is the error message body JSON response:
{
"status": 401,
"message": "{\"error_description\":\"Invalid JWT token. The token is expired.\"}",
"source": "https://XYZ.sharepoint.com/sites/Consulting ...",
"errors": []
}

For me this looks like a authentication problem with Office365 2FA. I think the JWT token expires every 14 days or so and require re-authentication.

Was this reply helpful? Yes No
Community Power Pla... on at

Like (1)

Report

Any workaround for this issue? this is beining happening again on all O365 Flow connections.

Was this reply helpful? Yes No
v-micsh-msft on at

Like (0)

Report

Hi @Anonymous,

Apologize for the late response.

For the connections, is it available for you to update the Connection information through Microsoft Flow gear button->Connections to update the authentication information for the problematic connection?

Please check the Update Connection part in the following article:

https://flow.microsoft.com/en-us/documentation/add-manage-connections/

In addition, I will forward this and if there is any helpful information on this, I will post back.

Regards

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

Yes and that is what I've been doing. every now and then the token expiers, so the Flow stops and I should update the connection. Here is the error message for O365 services (Outlook, CRM, ...).

"Failed to refresh access token for service: office365certificate. Correlation Id=83ad79e3-f50c-4766-aaaa-770f0e0f1b81, UTC TimeStamp = 2/5/2017 5:35:06 AM, Error: Failed to acquire token from AAD: AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access '00000002-0000-0ff1-ce00-000000000000'. Trace ID: ac065f8c-8d54-402c-a20f-952fb4618aaf Correlation ID: c907c75f-e1a3-4069-9e12-f6afae6745f4 Timestamp: 2017-02-05 05:35:04Z "

Was this reply helpful? Yes No
ADiBi 4 on at

Like (1)

Report

Same probleme here. Happens after 2FA-expiry.
This is very annoying, because one doesn't get a notification about a broken connection.

Best solution would be to circumvent 2FA after a successfull connection....

Was this reply helpful? Yes No
Mycosoft 36 on at

Like (1)

Report

I am getting similar failures. I am running around 8 flows that use the same sharepoint connection and randomly some are succeding and some are failing with the get items: error_description":"Invalid JWT token. The token is expired.

Was this reply helpful? Yes No
daminsky 16 on at

Like (0)

Report

Have you tried creating an App password for the Flow?

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

Yes, it doesn't let me to login using app password. Auth happens through MS SSO and it doesn't allow app passwords.

Was this reply helpful? Yes No