Unanswered

Flow - Start and wait for approval

(0) Share

Report

Posted on by Community Power Pla...

Hi,

When approving via Outlook (by clicking "Approve" or "Reject") the step "Start and Wait for Approval", sometimes we are redirected to an web page to approve or reject the section/step. Other times, the approval is done in the Outlook and it's done. How can I force the approval in the outlook and dont trigger the redirect?

Thank You 🙂

Categories:

General topics

I have the same question (0)

All responses (3)

Answers (0)

Pstork1 68,898 Most Valuable Professional on at

Like (0)

Report
Copy link

Link copied!

Is everyone using the same version of Outlook? This is usually caused by different (earlier) versions of Outlook that don't provide the same support for adaptive cards (the buttons). In those cases it falls back to using an HTML link that takes you to the Flow approval page. If they are using a version of Outlook that doesn't support adaptive cards this is the only way it will work.

Was this reply helpful? Yes No
RezaDorrani 12,143 on at

Like (0)

Report
Copy link

Link copied!

@Anonymous

Also, apart from the version details shared by @Pstork1

If approver is an external user, then they would be redirected to the Approval Center to approve/reject requests

--------------------------------------------------------------------------------
If this post helps answer your question, please click on “Accept as Solution” to help other members find it more quickly. If you thought this post was helpful, please give it a Thumbs Up.

Was this reply helpful? Yes No
v-bacao-msft on at

Like (0)

Report
Copy link

Link copied!

Hi @Anonymous ,

Please refer to the following link regarding the support of action cards in different mail clients:

https://docs.microsoft.com/en-us/outlook/actionable-messages/#outlook-version-requirements-for-actionable-messages

Besides, we also could complete the approval request in Approval email in Office 365 outlook web app.

Best Regards,

Was this reply helpful? Yes No