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How to identify a row belongs to which Queue

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Posted on by sagirkazi

For a custom entity/table in Dataverse, I have enabled Queue. I can do the record assignment to queue and can view them under queue/queue items. My question is if I am looking at the records in custom entity, how can I find out which queue it belongs to? I see a relationship created between custom entity and queue but I don't see any lookup column or anything that can give me the queue information. Please advice. Thanks

Custom entity with Queue enabled:

Relationship between entity and queue:

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Microsoft Dataverse with Power Apps

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ChrisPiasecki 6,422 Most Valuable Professional on at

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Hi @sagirkazi,

The Queue Item table is where you will find which queue your record is tied to.

Details on working with queues are described further here.

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sagirkazi 23 on at

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Thanks for the response but thats not my question. My question is if I am looking at the records in custom entity, how can I find out which queue it belongs to? To elaborate, my custom entity name is "Claims" which is enabled for queue. When I look at the data from Claims entity, how can I know which row is part of which queue?

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Fubar 8,361 Super User 2025 Season 2 on at

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As per Chris's answer. There is no value on the record itself, the information is held in the Queue Item record (lookup to the your record, Lookup to the Queue). IF you need to see the the Queue Item (or info on that record) on the record itself, you would need to add a Subgrid on the form for the 'Claims' record

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sagirkazi 23 on at

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Thanks Fubar, which means that the queue name cannot be displayed on the Views (grid-view) of my custom entity. I tried to add "Related Object" but the Queue related columns wont show.

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