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ReportI need to automate ticket allocation system depending on available resource and resource skill set. Is that possible using PVA
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I need to automate ticket allocation system depending on available resource and resource skill set. Is that possible using PVA
Hi @Yallaling,
Yes, I would think this should be possible. With a PVA you can list items present in a table and filter on the input you got from your PVA.
For example in this thread you see how you can read data from an excel:
Let us know how you progress with your setup and if you need any additional help.
Hi @Yallaling,
Can you share a bit more details? Do you already have a system which is storing the ticket allocations and the resources and skill sets? Or are you starting from scratch?
And where does the Power Virtual agent/chatbot fit in this scenario? Can people/employees submit a ticket and will the bot try and find the right person to solve it by any chance?
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