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Power Platform Community / Forums / Power Automate / Reading Teams Channel
Power Automate
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Reading Teams Channel

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Posted on by DC-07071647-0
Looking to create a repeatable process where i can point an agent at a shared Teams chat where many teams are asking for assistance on items. We believe we can automate most of the incoming requests to free up capacity.
Any clues on how to even be able to "read" the teams channel?
 
Categories:
Process mining
Connector development
I have the same question (0)
  • Suggested answer
    11manish Profile Picture
    11manish 3,849 Super User 2026 Season 2 on at
    For a support scenario where multiple teams request assistance:
    • Use a dedicated Teams channel rather than a group chat.
    • Trigger a Power Automate flow when a new channel message is posted.
    • Send the message to a Copilot Studio agent for classification and response.
    • Automatically respond to common questions and route complex requests to human agents.
    This approach is fully supported, easier to govern, and scales much better than trying to monitor private or group chats.

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