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All AI Builder trained documents disappeared

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Posted on by Roger_Katsu

Hi, I got weird situation, I have added and tagged and published more than 14 collections document during past week, by this morning everything was fine. But once I clicked "Edit Draft" to try to add more collection to AI Builder, all existing documents disappeared !!! Only empty collections left there. Can anybody advise what had happened? Thanks.

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CedrickB Moderator on at

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Hi,

Can you please provide your environment and model id ?

Can you find it in the URL when you open the model

https://make.powerapps.com/environment/%ENVID%/aibuilder/models/%MODELID%

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Roger_Katsu 97 on at

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No, I opened the URL you shared, and nothing on that page.
I am training AI Builder in company environment with available Power Automate license.

BTW, I checked my AI Builder credits in admin center as below, does it mean my credits have been used out?

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CedrickB Moderator on at

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No this are the assigned credits.

You get credits through your license.

Then these credits are assigned so it can be used on the environment.

This only means the assignation has been properly performed by your admin.

With regard to the link, can fo to make.prowerapps.com --> AI Builder --> model and click on your model?

You will get the model id in the URL.

Thanks,

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Roger_Katsu 97 on at

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Hi @CedrickB , below is the Model ID you requested.
https://make.powerapps.com/environment/Default-0159e9d0-09a0-4edf-96ba-a3deea363c28/aibuilder/models/aeba5c8c-8f44-4366-81cb-1936aeda5d23

And after I click "Edit Model", you could see all Collections are empty. but before this morning, all documents are viewable in each collection.
So, I am wondering if you could tell me what had happened, thanks a lot.

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Roger_Katsu 97 on at

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Is it possible that I might have used out this month's 5000 credits which were seeded with my Power Automate attended RPA plan? that cause all my existing documents in each Collection invisible?

As I only could see the credits for my Environment in admin center, I still don't know how many credits remained with my attended RPA plan, can anybody help? Thanks.

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CedrickB Moderator on at

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We are investigating.

Is it possible that the model was initially created with another account?

In that case, the document added are only visible by the initial author and that may explain this behavior.

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Roger_Katsu 97 on at

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No, I only have 1 account, and I created/trained this model with the same account.
Yesterday morning, I still could add new collections/documents to train the model, but after 11:30 AM JST Oct-28-2021, all documents disappeared...

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CedrickB Moderator on at

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Can you send an email to aihelpen@microsoft.com, we will organize a debugging session with developers.

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Roger_Katsu 97 on at

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Finally, I discarded the latest trained version, and started from latest published version to see what will happen.

Every disappeared document came back after I discarded the trained version, Of course some new documents in the model which not had been published gone after I discarded the trained version.

So I think this might be a bug in Ai builder current version.

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CedrickB Moderator on at

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Hi Roger,

We have identified the issue thanks to your feedback.

We are rolling out a fix that should prevent this problem to happen in the future.

Thank you!

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