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Comparing Volume per Topic

Posted on by 16

Hi all - I know you can see the "Topic volume by date" for each topic within your virtual agent, but is there a screen that shows a list of your "Top Topics"? I want to know what topic my users are utilizing the most. 

 

Appreciate any help on this 🙂 Thank you!

  • macy44 Profile Picture
    macy44 16 on at
    Re: Comparing Volume per Topic

    Hi Nathan - I am looking to see which topics are utilized the most! This will show us what users are looking for on our website and where we can build out more content to be the most helpful to our users 🙂

     

    Nothing else i am looking for at this time!

  • NathanAtMS Profile Picture
    NathanAtMS on at
    Re: Comparing Volume per Topic

    Hi macy44 - Thanks for the question! I don't know if this metric is available yet for all topics in aggregate, but I can dig further to see if there is a way to find this. For context, what are you looking to do with this info? Are there other data points you'd like to see but aren't able to yet? Thanks 🙂

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