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We have followed a guide to create an open ai here which works perfectly in the deployment studio chat playground (when chatting with it directly, having linked it up with AI search). The problem is if I try to deploy it to a CoPilot, then the generative answer topic is never made. Additionally, manually adding it and linking it with the created OpenAI resource returns fully blank responses. I have filled in the model data relating to the index with all the fields that are requested. In addition, if I try to view the connection in power apps I enter a forever loading window, which will never complete. Does anyone know of any potential causes of this? Thanks!
Hi William, I unfortunately have the exact same issue. I just wanted to ask you, have you already managed to solve the problem? Thanks in advance.
@MOZa I actually did manage to solve this one! There is a reallllly hidden setting which has to be turned on for everything to work.
It is in Settings/Generative AI then scroll all the way down under Boost conversational coverage with generative answers
Thank you so much for your quick answer, and good to hear that you were able to solve the issue. Unfortunately, it seems that the option you referred to was already enabled for me, yet I'm still not receiving any responses. The puzzling aspect is that I'm not encountering any errors☹. Could it be possible that there are specific conditions for regions? I'm currently using GPT-3.5 Turbo in the West Europe region and the Copilot 60-day trial. Thanks in advance!
Hmm very odd, is it an actual copilot you're building or in the playground you're having problems with? @MOZa
Thank you again for your response. Everything works perfectly in the playground. Additionally, I successfully made a POST call via Postman with no issues. However, the problem comes when I click on Deploy to and then A new Microsoft Copilot Studio bot, create a new Copilot, and configure the Azure OpenAI connection in the Conversational Boosting topic. At this stage, the deployment name and API version fields are not automatically filled. Instead, I manually enter these details, copying them from Azure AI Studio, along with the index name. When testing the chatbot after this setup, it fails to return any response.
I'm facing the exact same problem. Everything is working perfectly from OpenAI Studio as well as with curl.
The connection is available in the 'conversational boosting' argument, and I configured the connection with the same parameters used with curl. In any case the flow goes to the "empty answer" path.
Is there some way to troubleshoot the api call to Azure OpenAI?
@MOZa did you also fill in the semantic search section along with query type? I recall those and the API version for me broke everything too (I use query type simple and api version 2023-06-01-preview). Other than that, I can only really recommend making absolute sure that everything is mapped 100% correctly (including clicking the + by adding the content data fields), that the topic is correctly invoked, and an answer is either outputted from the actual call node itself or the answer is passed to a variable. As for troubleshooting the actual api call to OpenAI, I can only recommend checking in the power apps connection (but this never loaded for me). I found it helpful to remove the condition if the response is blank and force the output from OpenAI as well, just to be sure that the node was correctly being invoked @giulio_r
I'm using 'semantic' query type and '2023-08-01-preview' as api version, the same that I use in openai studio and curl...and yes the content, and in my case also vector-data, fields have been added cliecking the +. I checked all fields multiple times and tried various combinations with no success.
Don't know if it can means anything but the connection in Power Apps is something like a black box...when I try to look at its details I can only see an endless loader.
I tried removing the condition you talk about, and also tried to use the full GPT response instead of the text only, but every field of the record seems to be empty
@giulio_r I’m experiencing the same issue with the connection in Power Apps. When I click on it, it just keeps loading and I don’t see anything. Did you deploy the Azure OpenAI service in the Europe region or any region other than the US? I read somewhere that it might not be fully available in all regions yet. Anyway, I’m encountering the exact same issue you described. I’ll keep you updated if I come across anything that might help. Would you mind letting me know if you find a solution? Thanks
@WilliamD2000 Thanks again for your answer.
Yes, I'm deploying in West Europe...for sure, we will keep in touch on any updates.
Thanks @MOZa and @WilliamD2000
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