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Power Platform Community / Forums / Power Automate / SLA Flow
Power Automate
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SLA Flow

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Posted on by Community Power Pla... Microsoft Employee

Hi Everyone,

 

I have been tasked to build an SLA flow and i have never built a flow. These are the rules

 

Support Stages (A B C D) SLA resets if item is modified before it breaches when it does breach it sends an eamil. Its also reset if a stage is changed from A to x. This is all running from a SharePoint list in Office365. 

 

A –  wait 7 days

B  –  Wait 7 days

C – Wait 21 days

D – Wait 21 days

 

So item is modified and has Stage A - time starts waiting for 7 days. After 3 days someone edits the item and the counter resets to another 7 days. 

 

Item sits waiting for 7 days as its in status A, but the item is modified and Status changes to C and the timer needs to reset and now wait 21 says.

 

Any ideas and help would be great

Categories:
Building flows
I have the same question (0)
  • v-yamao-msft Profile Picture
    v-yamao-msft Microsoft Employee on at

    Hi @Anonymous,

     

    I am afraid that there is no direct way can be used to achieve your scenario. While if you are familiar with Custom APIs, please try to create a custom connector and integrate a custom API with Flow.

    Please take the following docs for a reference and try it on your side:

    https://docs.microsoft.com/en-us/flow/developer/register-custom-api

     

    Best regards,

    Mabel Mao

  • Verified answer
    GabrielStJohn Profile Picture
    GabrielStJohn Microsoft Employee on at

    Hello, @Anonymous!

     

    Thank you for posting on the Flow Community Forum! Have you had an opportunity to apply @v-yamao-msft‘s recommendation to adapt your Flow? If yes, and you find that solution to be satisfactory, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify!


    Thank you for being an active member of the Flow Community!

     

    -Gabriel
    Flow Community Manager

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