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Power Platform Community / Forums / Power Automate / Tracking shared mailbox
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Tracking shared mailbox

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I am creating a flow to track my company shared mailbox. I'm using a 'when a new mail arrives in the shared mailbox' trigger and adding a task in Asana tool as action...now the problem is that even when someone replies to the existing mail, it is taking that reply as a new mail and creating a new task.

 But my idea is to add comments to the task even there is a reply or mail thread going to the same mail.

 

Hope my question is clear. Please advise me on how to proceed.

 

 

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  • Nived_Nambiar Profile Picture
    18,129 Super User 2025 Season 2 on at

    Hi @Sailavanya1228 

     

    The logic of identifying a replied email is that in replyto email , It would have extra word Re: subject (say Re: Important decision) so if the mail has the subject which has word Re: at the starting, then extract the rest of sentence except Re:, and then based on that find the task and update the task in Asana tool of action 🙂

     

    Hope this would help you 

     

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