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Issues triggering emails from shared mailbox (Sent Item ) Folder

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Posted on by deepikasingh

I have created a power automate flow, below is the trigger action

but sometimes it is behaving strange, some time it is triggering the flow if the new emails arrive in sent item but sometimes it is skipping some mails.

if we are sending bulk emails at a time it is skipping some emails to trigger the flow, and also, we are using web shared mailbox for replying on the emails.

if we have kept open an email for 2-3 min in web browser after that if we are sending it, flow is not triggering for those emails also

it is urgent I need help with this issue.

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jitheshk 100 on at

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Ideally you receive a new eMail in your InBox right, why have you selected "Sent Items" folder for new eMail...?

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VictorIvanidze 13,079 on at

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Don't use this trigger to handle sent items in the shared mailbox. Use a scheduled flow and scan the "Sent items" folder.

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deepikasingh 16 on at

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I am taking the reply also that come to the sent Item Folder, that is part of requirement , and also for replying using Web mail of shared mail box

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deepikasingh 16 on at

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Could you please give me more information about this why this is not working properly for sent item folder, or if you have any example flow for schedule trigger to scan the folder, please if you can help me with this

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jitheshk 100 on at

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The Trigger which you have used is used with InBox and not with send items.
Even the replies are received in InBox only and not in Send items...

Try replacing Send items with Inbox

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deepikasingh 16 on at

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I have two flow one for Inbox one for sent Item folder, for inbox it is working very well as expected, but not with Sent Item folder, from our requirement perspective need to use the sent item folder also.
Any reason why sent item folder is not working for this trigger, we need to take email from sent item emails also to have our report
if we get the core reason then maybe we can search for any other approach or if you have any suggestion, please let me know

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jitheshk 100 on at

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The Trigger "When a new mail arrives" by is for Inbox since a new mail will not go to Send Items (unless you have send a mail from your ID to yourself).

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deepikasingh 16 on at

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And also for the reply for the emails from shared mailbox using Web browser .

one more thing do we have any link or function that can open the shared mailbox existing email on the app not in the web browser from PowerApps button

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deepikasingh 16 on at

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Also when we selected this trigger it is showing the folders also to select then why it is not working for SentItems folder , sometimes it is picking the mails sometime it is not

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jitheshk 100 on at

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If you want to scan through a mail box, create a scheduled flow for every 1 or 2 hours and call action 'Get emails (v3)' of Outlook 365 connector with a search query :
receivedDateTime ge <function: addHours(utcNow(),-2)>

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