Allow customer to send multiple lines message

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Posted on by aMesquita

Hello,

Is it possible to allow customer to send multiple lines message ? For example with a multiline text box component.

Regards

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nmk 193 on at

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Yes, but this can be achieved by using Adaptive cards via bot framework composer integration with PVA

You can mark the input text control to have a multi-line input e.g. you want to collect comments

Read more about the integration here ->
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-bot-framework-composer

For adaptive card, you can view them in the adaptive card playground
https://adaptivecards.io/designer/

If it answers your question, then please mark this as a solution for the benefits of others.

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nmk 193 on at

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Please note that currently, this feature is in preview only.

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aMesquita 32 on at

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Hi nmk,
Thank you for your reply.
I don't have access to "Open in Bot Framework". Do you know why ?
Thanks

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nmk 193 on at

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Do you have a PVA for web license? or using PVA for Team?

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CU22081450-0 Most Valuable Professional on at

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Hi @aMesquita ,

The Microsoft team are investigating this issue, we are saw on the last week this problem. I will maintain you informed.

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aMesquita 32 on at

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Hi @renatoromao
There is still no news for a possible fix to this problem?
Thanks

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CU22081450-0 Most Valuable Professional on at

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hi @aMesquita ,

Not yet, they are working on it yet.

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nmk 193 on at

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@aMesquita

Hi,
I don't see any issues with mine. I never had any issues. Is it region specific?

I would advise you to raise a ticket with Microsoft.

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CU22081450-0 Most Valuable Professional on at

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Hi @aMesquita / @nmk ,

As we talked in this article here (Solved: Re: I don't see "Open in Bot Framework" when in an... - Power Platform Community (microsoft.com)), you need a premium license to use Bot Composer
See call out in docs: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-bot-framework-composer

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aMesquita 32 on at

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Hi @renatoromao

Thank you for your reply.

In the article it says "You must have a trial or full Power Virtual Agents license". I have a trial license.

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