Skip to main content

Notifications

Power Automate - Building Flows
Answered

PROBLEM When a new email arrives (V3)

(0) ShareShare
ReportReport
Posted on by 288

Hello Community,

 

I can't get "When a new mail arrives" is triggered.
I use the "To" filter and I write the email of a group collaborator, but it doesn't work, and when I send it to my email, it works.

How can I solve that?

 

fgonzalez515_0-1669776673551.png

 

  • fgonzalez515 Profile Picture
    fgonzalez515 288 on at
    Re: PROBLEM When a new email arrives (V3)

    @Expiscornovus 

     

    Thanks you so much.

  • Verified answer
    Expiscornovus Profile Picture
    Expiscornovus 31,081 on at
    Re: PROBLEM When a new email arrives (V3)

    Hi @fgonzalez515,

     

    Can you try and use the Sent Items folder instead of the Outbox folder?

     

    I believe that is the Elementos enviados folder in your screenshot.

  • fgonzalez515 Profile Picture
    fgonzalez515 288 on at
    Re: PROBLEM When a new email arrives (V3)

    @Expiscornovus 

     

    I did what he told me, but it didn't work for me.

    I also tried these two options and it didn't work for me either.

     

    fgonzalez515_0-1669831607526.png

     

    fgonzalez515_1-1669831632599.png

     

    Email sent

    fgonzalez515_2-1669831864610.png

     

     

  • Expiscornovus Profile Picture
    Expiscornovus 31,081 on at
    Re: PROBLEM When a new email arrives (V3)

    Hi @fgonzalez515,

     

    Can you remove the email address in the From field and test again?

     

    You are monitoring your own mailbox, so a filter would not be needed in the From field (because the From will always be the same, a filter on From will be pointless).

     

     

  • fgonzalez515 Profile Picture
    fgonzalez515 288 on at
    Re: PROBLEM When a new email arrives (V3)

    @Expiscornovus 

     

    I sent two emails, but the trigger doesn't work.

    fgonzalez515_0-1669816229112.png

     

    The trigger doesn't work, but the ones that worked the other days were the ones I sent to my email.

    fgonzalez515_1-1669816257013.png

     

     

  • Expiscornovus Profile Picture
    Expiscornovus 31,081 on at
    Re: PROBLEM When a new email arrives (V3)

    Hi @fgonzalez515,

     

    Have you tried changing the Folder to Sent Items and use your additional To filter.

     

    sentitems_folder.png

     

  • fgonzalez515 Profile Picture
    fgonzalez515 288 on at
    Re: PROBLEM When a new email arrives (V3)

    Hi @Expiscornovus 

     

    Thanks for answering

    1.- I use my account.

    2.-From what you ask, I think there is the error or not?. Does this action work when I receive the emails and also when I send the emails?

     

    fgonzalez515_0-1669812782544.png

     

  • Expiscornovus Profile Picture
    Expiscornovus 31,081 on at
    Re: PROBLEM When a new email arrives (V3)

    Hi @fgonzalez515,

     

    Which account did you use for the connection of this action?

     

    This action will monitor the inbox folder of whatever account you used in the connection. You can find that in the settings of the action under the three dots. 

     

    Are you trying to monitor your own inbox on somebody else its inbox?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Microsoft Kickstarter Events…

Register for Microsoft Kickstarter Events…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 145,343

#2
RandyHayes Profile Picture

RandyHayes 76,287

#3
Pstork1 Profile Picture

Pstork1 64,703

Leaderboard