PVA Chatbot Format - Links and bold text wont be displayed correctly after integration of chatbot

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Posted on by mneumayer

Hi,

I integrated a Chatbot with a Workstream snippet locally and on another external CMS Website.

Unfortunately the links and the bold texts are not displayed correctly:

Any ideads why this is happening?

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CU22081450-0 Most Valuable Professional on at

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Hi ,

Bold

To apply bold: surround the text with double asterisks **

e.g. comments to express **strong**

Links

[Power Automate](https://flow.microsoft.com)

Also, you can check if your client supports this:

Use markdown to format Power Automate approvals - Power Automate | Microsoft Learn

@Neumayer

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mneumayer 6 on at

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Hey thanks for the fast answer - do I need to apply it within the chatbot topic creation? We are not using any power automate flow or something.

I edited the topic within the PVA and set its format to bold, however when I embed the widget from the workstream in omnichannel it is displayed like this

whereas if I use the snippet code from the PVA itself (the iFrame) it gets rendered correctly
I tried to add the ** within the PVA topic thats why it is displayed here with the ** however the text is displayed correctly with bold format

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CU22081450-0 Most Valuable Professional on at

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@Neumayer ,

No, we must add this format by using Power Automate flows, if you type this in the topic creation won't work as expected.

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mneumayer 6 on at

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Ok - so basically if I use the OOTB PVA Topic Designer and the link the BOT with an workstream where I copy the code snippet for embedding the widget - Links and Text formats are not supported without the aid of Power Automate?

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CU22081450-0 Most Valuable Professional on at

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Correct, @Neumayer .

You can use the Preview messages, but it is not recommended for production bots yet.

Send a message (preview) - Power Virtual Agents | Microsoft Learn

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