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Blank PDF into email attachments

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Posted on by Nishant2051

Hi Everyone,
When I receive the attachment in my email, it's a blank PDF. I have attached the steps and content from the email that I have added. Could anyone help me fix this issue, please? I created a form, and responses are dynamically added into the document, which is then converted into a PDF and saved in OneDrive. Afterward, it's saved into a SharePoint private channel. However, when the PDF is received in the email, it's blank. Is there anything that I have missed or need to add? I am new to Power Automate, so I need an elaborate answer, please.

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v-yetonggu-msft on at

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Hi @Nishant2051 ,

Please recreate the flow and switch to classic designer.

I did a test for your reference.

In my scenario:

My Flow:

My Outlook Inbox:

Best Regards,

Sunshine Gu

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Nishant2051 22 on at

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Do you suggest editing the existing flow or creating a new one? Currently, my flow is set up to capture responses submitted in the forms, dynamically adding them to a Word document, converting it into a PDF, and saving it in my OneDrive. Then, it creates a file in SharePoint and attaches the PDF to an email. However, the attached PDF in the email arrives blank. I only want the PDF from SharePoint to be sent in the email. How can I resolve this issue?

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v-yetonggu-msft on at

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Hi @Nishant2051 ，

I suggest you recreate the flow and then go to the classic designer page to build the flow configuration.

Best Regards,

Sunshine Gu

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Nishant2051 22 on at

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Hi @v-yetonggu-msft
I switch it to the classic and follow your instructed flow it work.
What do you want me to do next??

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v-yetonggu-msft on at

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Hi @Nishant2051 ,

Please don't switch to the classic designer on the existing flow.

Please create a new flow, at the beginning of building the flow, switch to the classic designer.

After the When a new response is submitted trigger, you can configure it according to your original flow.

And your attachment shows blank problem, it should be a bug of the new designer, he destroys the content of your attachment.

Best Regards,

Sunshine Gu

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Nishant2051 22 on at

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Hi @v-yetonggu-msft,

Thank you so much. The issue has been solved.

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