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Send email with options, "The workflow is not in running state. It was completed or cancelled"

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Posted on by GD-09120442-0

I am trying to request for feedback from several people using the send email with options flow, I expect a 'Yes' or 'No' feedback. I am storing the response within my company's sharepoint, which I believe there is no connection/credential issue between the flow and the sharepoint.

I send it to multiple email addresses, and I expect each of them response to this email.

But after one person clicked this button, the other person can't finish the feedback, it returns "The workflow is not in 'running' state. it was completed or cancelled.

Kindly need the support, thanks!

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Using flows

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trice602 15,402 Super User 2025 Season 2 on at

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Hi,

The issue is because you are sending one email to everyone, and once there is a reply, the workflow is closed. If you want to get and store responses from everyone, the key is to sending one email via "Send email with options" per email , in an apply to each loop, and you can store their response in your desired location.

I am doing a similar flow and works very well.

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Always glad to help! 💯💯💯💯💯

Tom

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trice602 15,402 Super User 2025 Season 2 on at

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Hey there!

I am following up on this post send email with options, "the workflow is not in running state. it was completed or cancelled" in this category using flows from 12/08/2024. I know the post is a little older, but it is a common question here so wanted to take a moment and follow-up. I see there have been 1 replies and 1 likes and asking if your question has been answered. If so, please help the community out by completing one or more of the following actions! Thanks in advance!

Easy as 1-2-3 ‼️💯⭐😎🆒🙏

1) Mark a reply as a verified answer - this is essential, and it helps others with the same general question find this thread. ✅

2) You can also mark one of more replies as a verified answer. Please take a moment and give the author credit for volunteering their time. ✌️

3) Like one or more replies. Kudos always greatly appreciated! 👍

Pro tip: if you found your own solution or workaround, feel free to add a reply to your own post and mark it as the solution too! The goal is to get this thread marked with a verified answer by anyone that finds one or more replies helpful!

Again, thanks in advance for reading and responding, always glad to help! Tom 💯💯💯💯💯

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trice602 15,402 Super User 2025 Season 2 on at

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If I can help with anything else please let me know or tag me in a future post, I enjoy reading and answering questions. Always glad to help! Tom 💯💯💯💯💯

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DS-27020956-0 8 on at

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Hi,

Does it work? It has not been working for me.

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