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When I want to log in into the process mining app I get this error message:
Here is also a screen shot of my log files when i try to log in.
Can somebody please help me!
Best regards,
Danish Raouf
We solved it, when I downloaded the app on my private laptop I can open the app. I think my antivirus blocked the app. So its the antivirus... XD
Thanks for update @DanishRaouf.
Hi @DanishRaouf, it should be possible to pack them as .zip and upload them here.
It is not supported to upload those files. Is there another way to upload the files? Or maybe send it to you?
Thanks for update @DanishRaouf, could you please upload files from the following folders:
C:\Users\{user}\AppData\Local\Microsoft\Power Automate Process Mining\Logs
C:\Users\{user}\AppData\Local\Microsoft\Power Automate Process Mining\Telemetry
And here is again a screenshot of what is happening when I try to log in.
Hey @PeterCrow ,
Here as you can see there is a ucrtbase file in it. It is also the right version. And still it gives me an error message when I try to log in.
Can you plse help me further.
Thanks for update @DanishRaouf. I would suggest to re-install Power Automate Process Mining application. Which you already did. So could you please open installation directory of the application and confirm there is ucrtbase.dll file ?
To locate installation directory
There should be ucrtbase.dll file version 10.0.22000.194.
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